Wfm Supervisor

Título del trabajo: Wfm Supervisor

Compañía: Webhelp

Descripción de funciones: **Workforce Management (WFM)****Location**- Pavas, Costa Rica***Job Title:WFM Supervisor**Job Description**:WFM supervisor manages our local real time analysts onsite and is expected to deliver reports, host wfm meetings, provide Intra-day analysis with recommendations- The Supervisor WFM, will be responsible for the supervision of the Real-Time team. This position will maintain the internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements, including forecast versus actuals.- Ensures the successful delivery of WFM support and acts as a liaison between WFM SharedServices and Operations organization.- Manage and lead the Real Time Analysts providing coach and feedback on a weekly basis.- Active participation in the Forecast and Capacity plan meetings.- Lead Real time, Analytics and Reporting processes.- Implement strategic planning processes and share best practices inside the teams.- Guarantee the accuracy of all WFM processes.- Provide climate actions to guarantee a work environment connected to the CNX values.- Guarantee that all WFM members are in compliance with WFMU.- Proficient in Excel and other Microsoft Office tools.- 2 years’ and a solid experience in WFM.- Experience with WFM tools (IEX, Verint-BluePumpkin, Teleopti, Calabrio and Genesis),Avaya-CMS.- Multi-program / Multi-campaign experience.- Ability to multi-task and meet timelines on deliverables.- Effective communication skills, both written and verbal.- Detail oriented.- Results oriented.- Change Management.- Build Strategic Relationships with stakeholders.- Quick learner and self-starter.- Associate’s degree in related field not required but is a plus.- Proficient in EnglishLATAMCNX- Additional Job Description- Disclaimer- The above statements are intended to describe the general nature and level of work being performed- by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities,- duties, and skills required of personnel working within this job title.**Location**:CRI San Jose – US EmbassyLanguage Requirements:Time Type:Full time** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California ResidentsSimilar jobs**:**Workforce Management (WFM)****Workforce Management -Luzon – Tonichi – 2023**:Job Title:Workforce Management -Luzon – Tonichi – 2023Job DescriptionLocation:PHL Quezon City – Tera Tower 1st FloorLanguage Requirements:Time Type:2023-11-30If you are**Angeles City, PhilippinesWorkforce Management (WFM)****Workforce Management -Luzon – Tonichi – 2023**:Job Title:Workforce Management -Luzon – Tonichi – 2023Job DescriptionLocation:PHL Quezon City – Tera Tower 1st FloorLanguage Requirements:Time Type:2023-11-30If you are**Angeles City, PhilippinesWorkforce Management (WFM)****Workforce Management -Luzon – Tonichi – 2023**:Job Title:Workforce Management -Luzon – Tonichi – 2023Job DescriptionLocation:PHL Quezon City – Tera Tower 1st FloorLanguage Requirements:Time Type:2023-11-30If you are**Angeles City, PhilippinesWorkforce Management (WFM)****Workforce Management -Luzon – Tonichi – 2023**:Job Title:Workforce Management -Luzon – Tonichi – 2023Job DescriptionLocation:PHL Quezon City – Tera Tower 1st FloorLanguage Requirements:Time Type:2023-11-30If you are**Cagayan de Oro, PhilippinesMore jobs

Ubicación: San José

Fecha del trabajo: Thu, 16 May 2024 22:54:07 GMT


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