Overview
Título del trabajo: Trilingual Office Journey Agent Tp
Compañía: Teleperformance
Descripción de funciones: **Overview**: As an agent, you will interact with high business complexity cases. Will provide inbound call support and determine if any other department should be involved to resolve the interaction.
**Competencies**:
Ownership
Communication skills
Problem-solving
**Responsibilities**: Agents will engage with requestors on situations requiring high levels of interaction inbound phone support and use established guidelines and good judgement to determine when to complete transactions and when to engage the back office or cross-functional team to perform these activities
**Requirements**:
English level B2- 85%
Portuguese B2
Basic-Intermediate Microsoft Excel (Basic Formulas, Vlookup, Basic Pivot)
1 year experience
– Customer Service
Exceptional communication skills including rapport building
High school degree+
– Solo empresas. Si eres un intermediario, por favor, no contactes al anunciante.
– NO contactarnos por servicios u ofertas no solicitados
Tipo de puesto: Tiempo completo
Salario: ¢550,000.00 – ¢600,000.00 al mes
Fecha límite para postularse: 15/10/2022
Ubicación: San José
Fecha del trabajo: Tue, 31 Oct 2023 23:55:32 GMT
