Bosch
Título del trabajo: Trilingual Customer Service (French-English-Spanish)- Automotive Multi-Client Programs
Compañía: Bosch
Descripción de funciones: Job Description
Job Purpose:
The position is responsible for answering incoming calls and providing excellent customer service to vehicle owners following program guidelines and call center standards such as but not limited to:
Coordinate Emergency Response Support
Roadside Assistance
Stolen Vehicle Tracking
Remote Door Unlock/Lock
Account Management
Concierge Services
Essential Functions:
Respond to incoming calls from customers and provide accurate answers and guidelines related to the Automotive Multi-Client programs.
Respond to emergency calls from customers who experienced an automobile accident and coordinate the appropriate steps to engage the emergency response support system(s).
Respond to customers who require roadside assistance or other remote services such as stolen vehicle tracking and remotely locking/unlocking doors.
Develop customer relationships that contribute to business objectives and promote customer loyalty.
Research and resolve customer questions and issues to ensure customer satisfaction and retention.
Troubleshoot account related issues and submit incident tickets using a web based system to escalate customer issues as needed
Qualifications
Trilingual (French/English/Spanish) 90% Proficiency
Minimum of High School Diploma
0-2 years of experience working in a call center environment
Excellent communication skills, both verbal and written
Proficient in Microsoft Office and web based applications
Knowledge of customer service
Strong interpersonal skills
Strong organizational skills and attention to detail
Ability to work in a fast-paced environment with daily work processing deadlines
Ability to work effectively without supervision
Strong in leadership, empathy, communication, and team orientation
Ability to be flexible and adaptable to support operational needs
Additional Information
https://www.facebook.com/BoschCostaRica
Ubicación: Heredia
Fecha del trabajo: Thu, 23 Feb 2023 23:43:43 GMT
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