Overview


Título del trabajo: Tier 1 Support Engineer

Compañía: Foundever

Descripción de funciones: About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryAs an engineer of the CISCO organization, you will efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an advanced level of complexity and answering inquiries.Primary Job Responsibilities

  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85% or more)
  • Schedule flexibility to work on weekends and/or a mixed schedule (must)
  • Availabilty to work at Heredia (must)
  • CCNA modules completed – Version 7 (must).
  • Practical knowledge of troubleshooting Routing and Switching protocols BGP, EIGRP, STP, and 802.11.
  • Practical knowledge of protocols including Multicast, HSRP, TCP/IP and IPSEC.
  • Troubleshooting knowledge in NAT, DNS, DHCP, STP, EIGRP, Routing Protocols, ACL’s, OSPF.
  • Knowledge/usage of Packet Tracer.

Experience

Tutor/A (Con Aleman)
  • Call Center experience a plus

Ubicación: Heredia

Fecha del trabajo: Fri, 23 Aug 2024 22:31:51 GMT



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