Overview


Título del trabajo: Tech Support Associate

Compañía: Publicis Groupe

Descripción de funciones: Company Description

Re:Sources is the backbone of Publicis Groupe, the world’s third largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to more than 4,000 people serving a global network of prestigious advertising, public relations, media, health and marketing agencies. digital. We offer technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. . In addition to providing essential, everyday services to our agencies, Re:Sources develops and deploys platforms, applications, and tools to improve productivity, foster collaboration, and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive in a spirit of innovation that is felt around the world. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Assistant Professor - College Counseling And Student Affairs

Job Description

  • Help customers troubleshoot issues they encounter through phone, while using the software and provide actionable tips to resolve the problem
  • Escalation process if needed – Refer difficult cases to a senior analyst or support tech
  • Assume remote control over customers’ computers when necessary to resolve problems
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged and tracked till closure
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Document technical knowledge and updates in the form of IT/Customer notes in ticket
  • Capacity to follow up processes and learn them from communications and trainings

Qualifications

Must have

  • Excellent verbal and written communication skills
  • Extensive familiarity with Windows operating systems
  • Must be self-motivator and self-starter
  • 2 years of experience in similar positions
  • Advanced English, B2 or above
  • Bachelor or studies ongoing related to IT or Business Administration

Nice to have

  • Ability to diagnose and troubleshoot basic technical issues
  • Knowledge in Mac operating systems (desirable)
  • Service Now experience or any ticketing system
  • Azure, ITIL, CCNA, Server, ConptiA+,Scrum, Lean Six Sigma

Ubicación: Heredia

Fecha del trabajo: Sat, 20 Jan 2024 05:41:15 GMT