Overview


Título del trabajo: Supervisor People Solutions Center

Compañía: Concentrix

Descripción de funciones: Job Title:Supervisor People Solutions Center**Job Description**:The Supervisor People Solutions Center (Benefits) will oversee the day to day performance of the Benefits Support team. The PSC Supervisor will have a deep focus on customer service, employee experience, operational excellence and continuous improvement. The PSC Supervisor will be responsible for delivering KPIs as set forth by the PSC Sr. Manager. Responsibilities- Responsible for the day-to-day supervision of the PSC Reps work, ensuring cases are completed accurately and within SLA.- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly- Work with HRSS Sr. Manager to ensure Handle employee escalations as directed/needed. ?- Assist in training and developing PSC Representatives- Work with vendors to update employee enrollments/demographic date- Perform ongoing feedback, reviews and participate in other people management activities- Assist associates with career development- Foster teamwork, positive morale and open communication.- Drive consistent team methodology, process and deliverables.- Stay current on internal work processes, policies and procedures. Attend required manager development training- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members**Qualifications**:- At least 3 years of experience in US Benefit Administration or HR Shared Services.- Prior people management experience.- Strong customer service focus with previous experience in Customer Service setting.- Demonstrated strong written and verbal communication.- Working knowledge of US benefit plans.- ** At least 1 year at Concentrix and current role**:- ** No Disciplinary Action (DA) issued in the past 3 months**:- ** Good attendance and performance record (Meeting KPI´s or objectives for the past 3 months)**:- ** English level of 90% or above**:- ** Experience working with US Benefits (must)**LATAMCNX**Location**:CRI San Jose – US EmbassyLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

Ubicación: San José

Fecha del trabajo: Mon, 22 Apr 2024 22:08:26 GMT