Título del trabajo: Sr. Sourcing Operations Manager

Compañía: Jones Lang LaSalle

Descripción de funciones: JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Benefits to eligible employees, include:Life, health and dental insurance for you.Annual Performance Bonus.Online platform with certified courses for your professional development.Wellbeing platform with personalized programs (yoga, meditation, exercise, meal plans, among others).Assistance program for employee and immediate family members (psychological counseling, legal and financial assistance, nutritional guidance).Employee recognition program.Participation in BRG (Business Resource Groups): Be part of our BRG, which promotes diversity and inclusion within JLL.Additional vacation days.Among other corporate benefits.What this job involvesWe are currently seeking a dynamic individual for the role of Sr. Sourcing Operations Manager to join our team:Location: Cityzen Park, La Ribera de Belén, Costa Rica.Work schedule: Monday to Friday, 8:00 am to 5:00 pm/7:00 am to 4:00 pm (to be agreed).Work model: Hybrid (at least, three day working at JLL Office).Contract Type: Indefinite-term.Job Summary:

  • Oversee and manage all S&P activities centralized in JBS Costa Rica Costa Rica.
  • Lead and coordinate the smooth transition of all the activities, tasks and roles transferred to the new CR service center. Act as a transition lead (PMO) ensuring all activities and knowledge is transitioned accordingly with minimum operational impact to our business and operations.
  • Work directly with S&P leadership, account leadership and clients to manage expectations and team deliverables from a central location. This includes accountability for effectively managing, mentoring, recruiting, and developing a new team of S&P professionals in JBS Costa Rica.
  • Provide impactful leadership in a collaborative environment across all functional areas operating in the service center, including JBS.
  • Drive results through program implementation and monitoring success, and ensure all accounts supported from the service center meet all KPIs and Goals set forth by S&P, account leadership and Client.
  • Oversee assigned portfolio compliance and controls, develop new and innovative sourcing strategies, and identify opportunities for continuous improvement.
  • Introduce and create innovative ways, tools, systems, and work process to support the business taking in consideration the particularities and benefits of the central team/remote location.
  • Build strong cross-functional relationships to drive both immediate and sustained benefits to Clients.
  • Proactively manage internal and external expectations by understanding business needs and priorities.
  • Bring strategic thought leadership to the organization by looking for new disruptive ideas to deliver S&P goals.
  • Ensure contracting and procurement standards, policies, and procedures are maintained and followed throughout the portfolio of managed accounts.
  • Partner with internal operations teams to drive both immediate and sustained benefits to the Client.

What is your day to day?Achieves Financial/Compliance Results:

Solution Delivery Intern - Healthcare Systems
  • Oversight of annual sourcing plan development and implementation.
  • Identify risks and opportunities to clients/stakeholders and recommend strategies to achieve company goals while mitigating risk.
  • Own sourcing compliance and controls across the managed portfolio. Identify and develop opportunities for improvement.
  • Ensure sourcing technology tools are leveraged.
  • Partner teams with operations by providing management, detailed instruction and follow up to support the operations teams in standardized RFP/bid and contracting processes.
  • Develop and maintain systematic, analytical, and results-based method for savings, monitoring supplier’s performance, sourcing effectiveness and communicate these results to the business.

Develops and Leads High Performing Teams:

  • Lead the transition process to the newly created service Hub in Costa Rica.
  • Recruit, develop, rotate, and retain top Sourcing talent.
  • Support the career development of key roles through mentoring and visible leadership.
  • Create high-performing, integrated sourcing teams that are committed to delivering sustainable operational excellence.
  • Manage and coach teams on their performance, progress and developmental goals including analysing strengths, and areas of opportunity for growth into actionable career development plans.
  • Actively support Supply/Demand within the sourcing platform by networking, mentoring, and sharing diverse internal and external candidates
  • Foster an inclusive and collaborative team culture.

Establishes and Nurtures Strong Relationships:

  • Ensure the vision and strategy of the client sourcing plans are implemented and aligned with necessary objectives.
  • Establish and maintain relationships within the managed portfolio including but not limited to the Divisional Sourcing Leads, Managing Directors, and Account Directors.
  • Proactively manage suppliers to ensure overall performance expectations are met across the associated accounts.
  • Provide strategic vision for all S&P aspects of business including best practices and innovation.
  • Effectively develop and lead complex short-term and longer-term sourcing strategies, effectively manage suppliers and internal networks to deliver best in class performance.
  • Establish relationships with key stakeholders including Corporate Legal and Risk Management to ensure all contractual terms and conditions comply with standard or other contract changes are formally reviewed and approved by legal/risk management.

Achieves Financial/Compliance Results:

  • Identify risks and opportunities to clients/stakeholders and recommend strategies to achieve company goals while mitigating risk.
  • Continually manage/assess suppliers through the established supplier performance management program.
  • Own sourcing compliance and controls across the managed portfolio. Identify and develop opportunities for improvement.
  • Develop and maintain systematic, analytical, and results-based method for savings, monitoring supplier’s performance, sourcing effectiveness and communicate these results to the business.
  • Comply with all JLL and client policies and procedures, including but not limited to ethics and business practice.


  • 8+ years of strategic sourcing experience for services or indirect categories related to facilities services highly desired along with people management experience.
  • Proven experience managing and leading central teams from remote locations, experience working for shared service centers or similar is highly desired.
  • Bachelor’s Degree.
  • MBA, a plus
  • Excellent PC skills, proficient in MS applications – Excel, Word & PowerPoint and Database management.
  • E-procurement experience, preferably Jaggaer


  • Collaborative and influential leader – persuasive and instils confidence among stakeholders; significant gravitas to have impact and respect among peer group throughout JLL.
  • Collaborative approach – works effectively across a complex matrix organization with a team and firm-first orientation; team with constituents who vary in approach and style to achieve results.
  • Company and Industry Knowledge – Demonstrated understanding of JLL and the competitive landscape but also proven experience managing central teams from remote locations.
  • Influential Communication and Presentation Skills – Ability to persuasively engage internal and client stakeholders via formal and informal conversations/presentations to achieve Vertical goals.
  • Leadership
  • Engage and inspire proactive collaboration within and outside of S&P organization, build talent, communicate effectively, and build relationships.
  • Inspire trust, adapt, and learn.
  • Client Centric – Ability to lead with a focus on client needs to create and deliver on solutions expectations by every measure and are valuable to the client and JLL
  • Negotiation Skills – Ability to bridge differences to deliver win-win agreements by understanding our value, positions, and points of flexibility.
  • Transformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make difficult decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth.
  • Strategic and critical thinking – exhibits strong levels of insight and has a reputation as a forward thinker

JBS supports the JLL business lines that provide facility management, leasing, property management, consulting, and a range of other services to our clients around the world. In JBS, you’ll leverage your expertise, best-in-class technology, and our OneJLL mindset to deliver superior client service.Join a supportive team in a dynamic workplace rooted in a culture valuing employee well-being. We strive to make JLL an inclusive place to work by fostering and celebrating diversity. With abundant opportunities for professional growth and development, you’ll be empowered to shape a brighter way.Location:On-site –Belen, CRIIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Ubicación: Belén, Heredia

Fecha del trabajo: Sun, 16 Jun 2024 01:32:25 GMT