Sr. Manager – Client Operations Support

Título del trabajo: Sr. Manager – Client Operations Support

Compañía: Jones Lang LaSalle

Descripción de funciones: JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Key Responsibilities:Leadership and Team Management:

• Provide strategic direction and leadership to a team of approximately 40 staff members, including direct management of Team Leaders or other Managers.
• Foster a culture of collaboration, continuous improvement, and high performance.
• Develop and implement strategies to enhance team cohesion and cross-functional cooperation.

Operational Excellence:

• Oversee the day-to-day operations of multiple service teams, ensuring efficient and effective service delivery.
• Develop, implement, and maintain standard operating procedures and best practices.
• Monitor key performance indicators (KPIs) and implement strategies to improve operational efficiency.

Client Relationship Management:

• Act as the primary point of contact for key clients and JLL internal stakeholders.
• Ensure high levels of client satisfaction through proactive communication and issue resolution.
• Identify and pursue opportunities for service expansion.

Strategic Planning and Innovation:

• Contribute to the development and execution of the department’s strategic plans.
• Identify and implement innovative solutions to enhance service delivery and operational efficiency.
• Stay abreast of industry trends and best practices, incorporating them into team operations.

Financial Management:

• Monitor financial performance and implement cost-control measures as needed

Quality Assurance and Compliance:

• Ensure all services meet or exceed quality standards and contractual obligations.
• Maintain compliance with relevant industry regulations and company policies.
• Implement and oversee quality control processes across all service areas.

Talent Development:

• Mentor and coach Team Leaders, Managers and high-potential staff members.
• Develop and implement training programs to enhance team skills and capabilities.
• Manage performance evaluations, career development plans, and succession planning.

Reporting and Analytics:

• Prepare and present regular reports on team performance, project status, and key metrics to senior management.
• Analyze data to identify trends, opportunities for improvement, and potential risks.

Qualifications:

• Bachelor’s degree in engineering, Business Administration, Management, or a related field. An engineering degree is preferable.
• 8+ years of progressive management experience, with at least 3 years in a senior leadership role (leading other team leaders or managers).
• Proven track record of successfully managing large, diverse teams across multiple service areas.
• Strong understanding of operational processes, quality management systems, and service delivery best practices
• Excellent leadership, communication, and interpersonal skills
• Demonstrated ability to think strategically and drive innovation.
• Strong financial acumen and experience in budget management
• Proficiency in data analysis and performance metrics
• Experience with client relationship management and business development.
• Expected fluent English. Portuguese is a plus!

This role offers an exciting opportunity for a seasoned leader to make a significant impact on our organization’s success by driving operational excellence and fostering innovation across multiple service teams.Location:On-site –Belen, CRIIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Ubicación: Belén, Heredia

Fecha del trabajo: Fri, 01 Nov 2024 23:38:48 GMT


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