Sr. Associate Virtual Service Delivery

Título del trabajo: Sr. Associate Virtual Service Delivery

Compañía: Pfizer

Descripción de funciones: ROLE SUMMARYThe Digital Corporate Affairs Client Partner and Colleague Services Team is responsible for providing a high quality, consistent, and repeatable end user support experience to Pfizer colleagues via a multi-channel service support strategy. The team provides leadership to maintain and deliver a consistent operating environment across Digital services and operations across BUs and/or a grouping of sites in the region serving as a single point of contact for service delivery.ROLE RESPONSIBILITIESConferencing & Event Support:– Facilitates Virtual Events using designated collaboration tools
– Serves as hands and eyes support of on-site Video Conferencing devices and provide Virtual Event support
– Provide in-conference room A/V support, to assist clients with connecting devices to various peripherals, such as video displays for presentationsService Management Support:– Improves and develop performance information reports (Infrastructure Dashboards) that are aligned with and reflect IT service delivery in support of client business needs.
– Maintain equipment inventory and ensure an auditable record of all managed assets.
– Maintains documentation (i.e. KBAs, contact lists, checklists, SOPs, etc.)
– Provides direct support to the Customer Experience team
– PO Creation, Vendor invoicing, charge backs, and other financial processing
– Process analysis and improvements
– Creation of operational reports and analysis of data and KPIs
– Management of operational projects
– Develop technical and business presentations to peers, management, and customers
– Requirement’s analysis, documentation, and testing
– Manages service escalation to resolution and identifies continuous improvement opportunities as appropriate.
– Responsible for contributing to scoping and controlling site vendors project resources for supporting ad-hoc operational activities.**Required Skills**:– Experience in reports building (e.g., Tableau)
– Strong knowledge of Microsoft Office Products
– Proficient in web conferencing solutions, such as Webex and MS Teams
– Understanding of Video Conferencing equipment
– Experienced with Ariba, SAP and Taulia
– Basic understanding of Digital terms and IT platforms
– Knowledge/understanding of the finance principles and concepts
– Manages own time to meet agreed targets; develops plans for short-term work activities on own projects
– Strong communication, collaboration skills, problem solving, relationship building, negotiation, planning, organization, and customer focus.
– Action orientated
– Project management skills
– Ability to work in a rapidly changing environment
– Persistent and determinedBASIC QUALIFICATIONS
– Bachelor’s Degree required
– 3+ years relevant experience as a business information technology professional in one or many roles such as a service delivery manager, project manager, or business analyst
– Language: Spanish and English, Brazilian Portuguese is a Plus
– Must be self-motivated, must have an ability to work well in a geographically dispersed, virtual team environment, and must exhibit a positive and professional attitude.PREFERRED QUALIFICATIONS
– Excellent communication skills and the ability to indirectly influence key partners and stakeholders
– Applicants should be capable of working through a personal laptop computer or mobile device for extended periods.LI-PFEPHYSICAL/MENTAL REQUIREMENTSOccasional requirement to move computer equipment, video conferencing equipment and potentially printersNON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
– Must be able to work onsite five (5) days per week
– Pfizer Digital is a 7x24x365 endeavor. This role may require physical or virtual participation on a weekend, holiday, or after normal business hoursWork Location Assignment: FlexibleWork Location Assignment: FlexiblePfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.EEO (Equal Employment Opportunity) & Employment EligibilityPfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.Information & Business Tech

Ubicación: San José

Fecha del trabajo: Tue, 23 Jul 2024 22:02:12 GMT


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