Services Engagement Program Manager

Título del trabajo: Services Engagement Program Manager

Compañía: HP

Descripción de funciones: **Job Summary****Responsibilities**
– As a team or project leader activities will have moderate complexity with established guidelines projects where analysis of situations or data requires an evaluation of multiple factors, including employee and/or financial business impact.
– Maintains and nurtures relationships with stakeholders spanning from entry level to upper level management within the organization.
– Provides reliable measures of success to enable consistency and differentiation in employee engagement.
– Analyzes current business environment and makes recommendations based on the current program status, resolves issues and manages risks.
– Manages projects with sometimes aggressive but achievable stakeholder deadlines with a fresh perspectives and creative solutions.
– Direct the design and deployment of LATAM Care Center Communications
– Acts as key liaison to connect for all efforts pertaining to Communications, Rewards & Recognition programs.
– May require collaboration to direct day-to-day work output of communication and branding solutions from others without direct supervisory responsibilities.
– Works highly effectively and virtually within AMS People Programs colleagues, delivering a seamless verbal, visual and written experience for employee communications.
– Specific tasks in the role to direct or coordinate with others may include, but are not limited to:– Employee Communications branding
– Video and photo creation and library management
– SharePoint / MS Teams administration including org charts, design, structure
– Coordination of People Programs VIA engagement reviews with leadership team**Education & Experience** Recommended**
– Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
– Typically has 4-7 years of work experience, preferably in project management, HP Services business units and with global projects, or a related field or an advanced degree with 3-5 years of work experience.First Level University degree. 5+ years in project management roles or in like roles/businesses.
– Excellent verbal and written English communication, proficient in compiling, publishing and presenting in a concise and high-quality, professional manner. Fluency in Spanish and English is required; Portuguese is a plus.
– Tools experiences including MS Team, SharePoint, Outlook, PowerPoint. Adobe Photoshop, Illustrator, or other photography and graphics design highly desirable.
– Proven capability of abstracting information into root cause analysis, with clear traceability of results.
– Recognized for driving and upholding HP’s Leadership values
– Thrives in a team-oriented environment who has a proven track record of working independently.
– Experience in a call center operations or support function is desirable.**Preferred Certifications**
– Project Management Professional (PMP)**Knowledge & Skills**
– Accounting
– Agile Methodology
– Change Management
– Customer Relationship Management
– Data Analysis
– Finance
– Key Performance Indicators (KPIs)
– Marketing
– Microsoft Project
– Milestones (Project Management)
– Process Improvement
– Procurement
– Project Documentation
– Project Implementation
– Project Management
– Project Schedules
– Risk Management**Cross-Org Skills**
– Effective Communication
– Results Orientation
– Learning Agility
– Digital Fluency
– Customer Centricity**Impact & Scope**
– Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.**Complexity**
– Responds to moderately complex issues within established guidelines.**Disclaimer

Ubicación: Heredia

Fecha del trabajo: Sat, 02 Nov 2024 23:43:06 GMT


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