Overview


Título del trabajo: Senior Site Support Technician (Heredia, Costa Rica)

Compañía: Micro Focus

Descripción de funciones: OPENTEXT – THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.The OpportunityProvide first and second level support to employees, ensuring delivery of consistent quality and customer service across the organization. Assist office-based employees as well as virtual staff, with efficient and effective use of desktop applications and enterprise systems / applications.You Are Great At:

  • Deploy and recover laptops, mobile devices and end user peripherals
  • Order IT equipment and peripherals
  • Troubleshoot of complex tickets including escalation to subject matter experts
  • Provide technical support to onsite employees
  • Track both virtual and office-based staff via phone and ticketing system
  • Maintain local inventory/stock count
  • Manage lifecycle of a support case for our employees
  • Manage local end user device disposal (E-Waste), including Vendor/Service provider logistics
  • Process user account creation / modifications & terminations for various systems
  • Deliver clear and concise support documentation and training for team members where required
  • Participate in IT/Facilities projects as required
  • Event support for company sponsored events as required
  • Contribute to team innovation through ideas for process improvement and efficiency
  • Advanced troubleshooting for various types of technical inquiries, service requests and issues involving computers, network, smartphones / tablets, AV systems, enterprise applications / systems

What It Takes:

Operario Instalador De Pisos Laminados Y Vinílicos
  • Customer service orientation and interpersonal skills
  • English communication skills, both written and verbal
  • Skills supporting a highly distributed and mobile customer environment
  • Ability to interface confidently with executive and external customers
  • Strong problem solving and decision-making abilities; independently
  • Ability to work individually as well as contribute to a global team environment
  • Advanced troubleshooting and technical knowledge of systems including but not limited to: Windows 10/11, MAC OS, Active Directory, SCCM, INTUNE, JAMF, WorkspaceOne, Android/iPhone, Cisco, Microsoft Products (Office 365, WIN 365, TEAMS, etc.)
  • Proficient with both MAC and all Windows operating system software and hardware
  • Capable of handling a challenging, real-time environment with strong and quick troubleshooting capabilities
  • Organized with an ability to manage and prioritize multiple projects and team responsibilities in a fast-paced environment
  • Standard 40-hour work week with regular business hours of 8:30am- 5:00pm CST
  • There may be a requirement to manage email outside of business hours for business needs
  • After-hours work may be necessary due to schedules, deadlines and / or reliability issues
  • Participate in the 24 x 7 on-call schedule rotation as required
  • Minimal travel may be required

OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at .OPENTEXT – THE INFORMATION COMPANY
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.CREATE THE FUTURE
We create economic growth that is inclusive and sustainable.BE DESERVING OF TRUST
The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.WE, NOT I
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.RAISE THE BAR
We set high standards and exceptions, to learn, to be better.OWN THE OUTCOME
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.“We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” – Mark Barrenechea, CEO & CTO

Ubicación: Heredia

Fecha del trabajo: Thu, 21 Mar 2024 04:40:12 GMT