Overview


Título del trabajo: Sales Support Specialist 1 CR

Compañía: Hologic

Descripción de funciones: Job Description:
Job Summary
This Sales Support Specialist is a valued member of Customer & Sales Support Team and serves as the internal business partner and primary point of contact for their assigned Breast & Skeletal Health field sales team and, when needed, the external customer. A Sales Support Specialist delivers value throughout the presale to order journey by ensuring that all aspects are handled in an accurate and expeditious manner while delivering a great customer experience. This individual will partner closely with the Sales, Customer Support, Salesforce Effectiveness, Contracts, Account Receivable, Finance and Project Management teams.
Education

  • Bachelor’s degree, or equivalent experience

Experience

Complaints Investigator - Quality Technician III - Shift A 1
  • 2 years of relevant work experience supporting a sales organization
  • 1-2 years quoting and order entry/processing in medical device/sales or other highly regulated environment

Skills

  • Superior communication skills – verbal, written and presentational
  • Strong interpersonal and organization skills
  • Dedicated to ensuring quality standards are maintained in all functions and responsibilities
  • Acute attention to detail and accuracy
  • Ability to adapt in a fast-paced environment and prioritize with competing deadlines
  • Ability adapts easily in a changing environment
  • Problem analysis and solving ability
  • Willingness to take initiative and make decisions
  • Demonstrated strength in achieving great customer experience
  • Passion for customer success in a competitive and changing market
  • High energy, self-motivated, proactive, goal oriented and enthusiastic
  • Enjoys collaboration and embraces teamwork
  • Solid knowledge of Microsoft Office, especially Word and Excel
  • Working knowledge of Oracle R12 preferred and the ability to learn other computer programs a must
  • Salesforce.com experience desired

Essential Duties and Responsibilities

  • Support the sales team with SalesForce.com navigation, opportunity & quote creation, revisions and maintenance, contract amendments & renewals, order processing and management of both internal and external customer orders
  • Enter all orders and associated transactions for capital equipment (per assigned area), accessories, upgrades, RMAs, credits & rebills into Oracle business system and follow up requirements per policy
  • Serve as the primary point of contact for sales teams to facilitate matters related to back-office needs and issues, such as Sales Order look up, Contract/Pricing inquiries, etc.
  • Own and ensure a timely resolution of escalated issues that arise on behalf of the sales rep and their customer
  • Collaborate and build strong relationships with internal teams to support needs of the sales team and their customers
  • Serve as the subject matter expert for SalesForce.com quoting by performing quote testing for new product launches, support new hire quote training, and additional training where needed in the field
  • Participate and engage in product training opportunities and product launches to ensure knowledge is up to date for best supporting our internal and external customers
  • Participate and/or lead ad hoc projects focused on continuous improvement

Additional Details:

  • Must be able to travel as required by the needs of the role (10%)

Ubicación: Alajuela

Fecha del trabajo: Thu, 25 Jan 2024 04:47:35 GMT