Overview
Título del trabajo: Ps Customer Support Analyst
Compañía: GlaxoSmithKline
Descripción de funciones: With such a diverse global workforce, GSK needs a team of HR experts to support and improve the lives of our patients, consumers, and employees. Our values-led, high-performance culture is anchored by our HR team, and you can be part of keeping this momentum. We need to continue to equip our people to fulfill their potential and to get the most out of their career, and HR helps facilitate that progress. By joining us, you’ll help to create an environment where people feel inspired. There’s always more to discover and a growing team to learn from. #GSK_HRYour Responsibilities: This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are:Provide end to end support and first level resolution for employees and managers reaching out to People Services and Support Team via phone, live chat, web submit or email.Maintains working knowledge of Workday as well as Human Resources processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas.Work closely with other Human Resources Business Partners to ensure all procedures are followed and requests completed within service level agreements.Provide appropriate and accurate information and guidance to employees and managers regarding HR and policies making full use of knowledge management tools and to do so effectively stays abreast of changes in knowledge management content.Act as an internal subject matter expert on GSK transactions/processes.As part of our HR Customer Service Team, you will work in partnership with Human Resources partners and other members of HR operations to provide a high-quality customer experience to our internal clients.Why you? Basic Qualifications: We are looking for professionals with these characteristics to achieve our goals:Microsoft Office knowledge (Excel, Word, PowerPoint).English Level: Advanced.Excellent written and verbal communication skills.Customer service, communication skills, willing to learnPreferred Qualifications:Experience working in a Human Resources Shared Services, Support Centre or Customer Support.Experience of Workday or other systems.French or Portuguese Intermediate.If you feel this is your next career move, please apply up to November 21th, 2023.
Ubicación: Cartago
Fecha del trabajo: Sat, 11 Nov 2023 23:22:18 GMT
