Overview
Título del trabajo: Phone Application Advocate Inbound calls
Compañía: People Working Corp
Descripción de funciones: The Application Advocate Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting customer service personnel to ensure high levels of customer satisfaction and productivity. The role requires 100 working from the office.Responsibilities
Respond to highvolume 5080 inbound calls daily.
Work to achieve or exceed all customer experience key performance indicators.
Provide accurate and timely responses to potential customers.
Treat all callers with respect and provide a worldclass customer experience.
Adhere to work schedule, assigned daily duties, and work activities.
Attend all mandatory training and meetings.
Follow all policies, procedures, and compliance regulations.Skills and Experience
English Spanish Language Oral and writing 80 or higher, B2 or above.
1 year of experience in Customer Service.
Must have a high school diploma.
A genuine interest in working with and helping customers.
Must possess excellent communication skills and involvement.
Availability to work 5day schedule with days off during the week.
Financial background is a plus.
Ubicación: Flores, Heredia
Fecha del trabajo: Fri, 27 Sep 2024 07:00:21 GMT
