Grupo STT
Título del trabajo: People Support Team French
Compañía: Grupo STT
Descripción de funciones: **Responsibilities**: o Service Delivery o Provide insight, support, and explanation on HR system and administrative activities in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.). o Deliver Service by use of all available channels (Chat, Ticketing System, Phone calls) o Provide customer service on HR-related activities, such as inquiry resolution, request management, and troubleshooting. o Supports Global HR Centers of Excellence with feedback on business usage of HR processes, pain points, and knowledge gaps. o Participating in project activities as required o Display high integrity on the job and comply with the Roche guidelines. o Embed customer care principles into daily activities o Comply with data privacy rules and regulations o Ensure consistent and reliable service delivery for customers serviced. o Implement processes and initiatives to ensure continuous improvement as well as service enhancement. o Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address customer concerns o Ensure end-to-end ownership of resolution o Ensure operations according to defined KPIs and SLAs. o Ensure regulatory compliance in line with the countries, customers, and regulations. o Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes-focused way.
**Requisitos**:
Ubicación: San José
Fecha del trabajo: Mon, 27 Nov 2023 23:41:40 GMT
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