Overview


Título del trabajo: OverPayments Analyst

Compañía: Auxis

Descripción de funciones: Responsibilities

  • Perform and validate discrepancy reason coding
  • Initiate refunds of identified overpayments and resolve open discrepancies
  • Monitor take-backs and initiate refunds as appropriate.
  • Review and resolve credit balances
  • Accept phone calls and resolve patient concerns related to account balances
  • Research returned refund checks and take the necessary action to resolve.
  • Identify problem accounts/processes/trends and escalate as appropriate
  • Utilize effective documentation standards that support a strong historical

record of actionstaken on the account.

Operario de Proceso Turno nocturno
  • Ability to perform basic math to ensure accurate statement of accounts

receivable.

  • Meet the productivity and quality standards of the organization
  • Timely completion and comprehension of all educational requirements
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
  • Other duties as assigned

Skills and Experience

  • English – Spanish Language (Oral and writing 85% or higher), (B2+ or above).
  • Must have a high school diploma.
  • At least 1 year of experience in Customer Service or Backoffice positions.
  • The resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.
  • A genuine interest in working with and helping customers.
  • Must possess excellent communication skills and involvement.
  • Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
  • Good presentation and a polite, tactful, and friendly character.
  • Healthcare experience is a plus.
  • Communication – communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
  • Customer orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Interpersonal skills – able to work effectively with other employees, patients and external parties
  • PC skills – demonstrates proficiency in Microsoft Office applications and others as required
  • Policies & Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems
  • Basic skills – demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Ubicación: Heredia

Fecha del trabajo: Wed, 24 Jul 2024 05:04:03 GMT



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