Overview
Título del trabajo: Manager, Loyalty Strategy
Compañía: Western Union
Descripción de funciones: Manager, Loyalty Strategy – Costa RicaAre you a strategist who is hyper-focused on growth and enhancement of existing loyalty program partnerships, to ultimately improve customer satisfaction, and advocacy?
Do you have experience crafting and managing complex global projects that optimize and grow existing program partnerships, customer engagement, and aligning technology with business needs?
Are you ready for your next career at a company that envisions a culture of global unity and boundless connection?
Then it’s time to join Western Union as a Manager, Loyalty Strategy.Western Union powers your pursuit.The Manager, Loyalty Strategy, will be responsible for the growth and enhancement of existing loyalty program partnerships and drive continued program success in launched Western Union Rewards markets.
This customer-centric, data-driven loyalty strategist will need to partner with cross-functional and regional teams in the transformation, growth, and evolution of our omni-channel program to ensure it delivers at pace across program objectives.
The Manager will collaborate with product, compliance, legal and technology to bring optimized and expanded partnership strategies to life.
They will also work closely with the operations and analytics teams to report on partnership and program performance.
Role ResponsibilitiesOptimize and grow existing program partnerships to provide enhanced value to loyalty program members.
In launched markets, create differentiated offerings in alignment with the global loyalty value proposition.
Help guide transformation, growth, and evolution of our omni-channel program to ensure it delivers at pace across customer and commercial objectives.
Accountable for reporting out on partner and program metrics.Maintain and share understanding of the loyalty landscape for our competitors and partners.
Role Requirements5+ years’ work experience in loyalty strategy and/or partnership management.Ability to manage external partnerships.
Experience with loyalty program strategies and tactics is preferred.
Experience in financial services is a plus.
Strong strategic though leadership and analytical skills.
The ability to translate customer needs into specifications and implementation.
Solid knowledge of loyalty platform.
Proven success partnering with Product and Engineering teams to ideate and build capabilities.
that deliver customer value.
A strong comfort level with ambiguity and a fast-paced environment.English fluency is a must.
BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ().
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:Asociación SolidaristaIn house company doctor servicesTransportation services optionsReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withPan American Medical and Life insuranceCafeteria DiscountsWestern Union values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories.
Western Union has determined the category of this role to be Hybrid.
This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
The expectation is to work from the office a minimum of three days a week.
Ubicación: San José
Fecha del trabajo: Fri, 16 Aug 2024 22:32:03 GMT
