Overview

Título del trabajo: Manager, Customer Success

Compañía: Amzn Support Srvcs Costa Rica

Descripción de funciones: 2+ years managing a team of 6-8 Senior Account Managers, Project Managers or Program Managers.
– 3+ years professional experience within Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations.
– Bachelor’s degree or equivalent.
– Advanced English.
– Experience: 4+ years professional experience within Account Management, Sales, Customer Success, Vendor Management, and/or Business Development.
– Education: MBA
– Experience and expertise communicating/influencing senior business decision makers (C-level)
– Effective territory/account management strategy development with multiphase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
– Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
– Demonstrated success managing a team with a track record of developing a high performing team.
– Demonstrated success in exceeding business, territory, and/or account goals using a consultative, solutions-focused approach.
– Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication.
– Experience using data to inform, report, and forecast for the purpose of making business decisions.
– Track record of developing long term business, territory, and/or account strategy with a demonstrated ability to effectively manage multiple complex projects and priorities across different teams and organizations, in a fast-paced, deadline-driven environment.
– Demonstrated ability to overcome and work around problems that are inevitable in ambiguous and rapidly growing business.
– Track record of people development and performance management excellence.

Ubicación: San José

Fecha del trabajo: Mon, 08 Jan 2024 23:13:35 GMT