Logistics RMA Specialist

Título del trabajo: Logistics RMA Specialist

Compañía: Nevro Corp.

Descripción de funciones: About Nevro:Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.Nevro’s comprehensive HFX spinal cord stimulation (SCS) platform includes a Senza SCS system and support services for the treatment of chronic trunk and limb pain and painful diabetic neuropathy. Senza®, Senza II®, Senza Omnia, and Senza HFX iQ are the only SCS systems that deliver Nevro’s proprietary 10 kHz Therapy. HFX iQ, Nevro’s latest innovation, is the first and only SCS System that uses Artificial Intelligence to optimize and maintain pain relief using each patient’s response1.Nevro’s unique support services provide every patient with an HFX Coach throughout their pain relief journey and every physician with HFX Cloud insights for enhanced patient and practice management.Nevro also recently added a minimally invasive treatment option for patients suffering from chronic sacroiliac joint («SI joint») pain and now provides the most comprehensive portfolio of products in the SI joint fusion space, designed to meet the preferences of physicians and varying patient needs in order to improve outcomes and quality of life for patients. Job Summary & Responsibilities:The Logistic & RMA Specialist will be the main point of contact for logistics and RMA requests at Nevro. This person will be responsible to work with Nevro’s Costa Rica manufacturing site, contract manufacturers, suppliers, and distribution centers on tackling logistical requirements and the handling of international shipments (primarily air shipments) to clear any custom impedances, they will be the point person for issues regarding customs, hazmat, dangerous goods, and other logistical expertise. This individual will also work closely with our field reps and distribution centers on RMA related requests and corresponding inventory movements.

• Effectively interface with leaders on questions regarding shipping and logistics
• Involvement in the design and engineering of supply chain services that include packaging design to meet hazmat shipping standards
• Hazmat certification is a plus or must have deep understanding of Hazmat/Dangerous good shipping restrictions.
• Manage insurance claims on lost/damage products during shipping/transit.
• Liaison to Nevro’s main distributors
• Track and handle delay shipments (customs clearance, missing paperwork, etc.)
• Develop/maintain freight expense metrics
• Assist with freight cost evaluation, budgeting, and carrier rate negotiations.
• Ensuring Nevro’s shipping accounts are up to date (annual renewals, certificates, customs, etc.)
• Investigating and clearing products in transit and maintain overall clean data in ERP systems
• Works with external distribution centers to resolve holds and lock codes to release into allocable inventory
• Work with Sales reps on RMA related action items
• Transacts inventory movements in the ERP and Salesforce systems
• Back up the inventory control team in various duties as needed

Role Requirements:

• Strong English verbal and written communication skills
• Associates or bachelor’s degree with Operations or Business coursework
• 3 or more years of experience in logistics

Skills and Knowledge:

• Proficient with Microsoft Excel
• Ability to perform process definition
• Ability to analyze and solve problems
• Demonstrates analytical skills
• Ability to perform data gathering and analysis
• Ability to create and maintain professional relationships within all levels of the organization
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills

Target Pay Range:The final starting salary offer to the successful candidate will be determined by evaluating several factors, such as education, experience, knowledge, skills, internal equity, alignment with market data, and geography. *Nevro is a multi-state employer, so the target pay range may increase or decrease depending on the city/state.Full-time Nevro team members enjoy a full suite of additional benefits such as market-leading medical, dental, and vision benefits, 401k matching, ample vacation time, pre-tax savings perks, tuition reimbursement, Employee Stock Purchase Plan (ESPP), short and/or long-term incentive opportunities, recognition awards, volunteer time off, and several employee resource groups that focus on supporting our Wellness, Leadership Development, and Diversity and Inclusion.”EEO Statement:Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws.

Ubicación: Alajuela

Fecha del trabajo: Thu, 15 Aug 2024 03:53:57 GMT


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