Overview


Título del trabajo: Linux Technical Support Engineer (100% Remote)

Compañía: Sykes

Descripción de funciones: **Objective**:To efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, in a constantly evolving environment by offering world-class customer support.**Hard skills**:- English level (85 %> orally and overall) (Must).- Linux CLI Proficiency (Must).- Schedule flexibility (Must).**Soft skills**:- Linux Performance and Diagnostic Tools.- Windows Proficiency.- Navigation through the bash/dash shells, including the location of common files such as system logs, mail logs, startup scripts, and user limits.- Gaining remote access to other hosts.**Responsibilities**:- Identify problems and search solutions to offer answers to solve questions from costumers using the given channel of communication.- To take and follow up frequent cases until they are resolved.- Document correctly the data base using the given tools to keep track of costumer’s request through data entry.- Be aware of current procedures to offer accurate information.- To provide a technical information.**Benefits**:- Medical Services.- Technical Academy.- Monday to Friday Schedule.

Ubicación: Heredia

Fecha del trabajo: Tue, 23 Apr 2024 22:33:12 GMT