Título del trabajo: LAN Network Engineer L5

Compañía: Emerson

Descripción de funciones: Job Description:
Service Engineering
Be an active member of the team to develop new and continued improvements of exist service releases including but not limited to:

  • Working with Managed LAN/WLAN Services Manager on the evaluation of new technologies, growth, development, of LAN Services that align with service roadmaps
  • Working in a cross functional team to ensure LAN Services are designed to ensure a high level of quality and consistency using existing and new technologies
  • Work with the Service Delivery & Operations group to train, support, and educate so they delivery services with a high level of quality, reliability, and consistency across the enterprise
  • Work with other managed service teams to develop designs, standards, procedures, and training to ensure compatibility and support within LAN Services
  • Stay up-to-date and work with new and emerging technologies to help influence the direction feature releases of LAN Services
  • Working in a cross functional team to develop LAN Services requirements, standards, deliverables, and Work with other projects and services as needed
  • Ability to work alone and prioritize time to meet assigned task, goals, and issue resolution

Technical Abilities

Academic Employee Relations Analyst
  • Provide top level design expertise for provisioning projects to ensure alignment with LAN Services for greenfield, brownfield, acquisitions, and custom designs
  • Provide guidance and expertise of Build of Material list (parts list) for LAN Service projects as needed driven by complexity
  • Advanced knowledge of LAN and WLAN technologies such ethernet protocols, multi-gigabit networks, fiber networks, 802.11x, wireless access via Flex Connect and WLC, end to end wireless QOS through WMM, RF knowledge is a plus
  • Experienced in troubleshooting and implementing Cisco Catalyst line of products (LAN & WLAN), Fortinet (LAN & Firewalls), and Juniper mist
  • Advanced Layer 2 and 3 design aspects for enterprise LANs
  • Ability to design and troubleshoot high availability LAN and Wireless LANS
  • Working knowledge of LAN media types and ability to diagnose escalated last level support issues remotely
  • Ability to collaborate with other engineers, technical specialist, and vendors to provide feedback for improvements and designs with services
  • Advanced knowledge of IP, routing, and subnetting

Last Level Support
Provides last level support to Service Delivery and Operations teams for escalated LAN Services issues

  • BA/BS in Information Systems or related area (or equivalent experience)
  • Cisco LAN Certifications preferred
  • ITIL v3 Foundation Level
  • Results oriented with personal accountability
  • Excellent attention to detail and high level of quality control
  • Excellent written and oral communication skills to work with diverse teams
  • Excellence driven
  • Ability to multiple communication platforms to effectively communicate with global teams
  • Passion for learning new technologies
  • Ability to prioritize and work with multiple technologies and projects


  • Minimum seven years of IT experience
  • Minimum three years of service transition or service engineering experience
  • Minimum two years of experience in the design, implementation, and operation of Local Area Networks and/or Wireless networks with Cisco & Fortigate hardware in an enterprise environment

Ubicación: Escazú, San José

Fecha del trabajo: Sat, 03 Feb 2024 05:22:41 GMT