Overview
Título del trabajo: L2 Tech Support Engineer
Compañía: Encora
Descripción de funciones: **Our company**:
Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.**About the role**:
Typical support work involves patching, upgrades, setup & configuration, refining SQL, queries, Stored Procedures, SQL DBA tasks & Network admin tasks.Tech Tools:– Security
– APIs
– Alerts
– Printer Setup
– SSRS Security
– MSI Installation
– SQL Server
– Windows Servers and Workstations
– Service Errors/Failures
– Company Expert Applications**Essential duties and job responsibilities**:– Respond to client issues in accordance to the defined support process.
– Maintain/document detailed case histories, with clear actionable steps taken and planned in SalesForce.
– Submit software defects and enhancements as per department guidelines to ensure software design changes are properly documented.
– Connect with the client’s system over a SecureLink session (or alternative) to recreate and document.
– Document and update knowledge base articles that are viewed by our internal staff and clients.
– Serve as a liaison with customers, sales, development, and QA to resolve issues.
– Successfully completes all product training and certification exams.
– Manage and deploy Support’s internal Expert product environments.
– All other duties as assigned.**Requirements**:– Can have In depth discussions regarding setup and environments.
– Knows how to start, stop, and reset Event Server and SQL jobs.
– Knows how to grant rights to SSRS reports.
– Knows how all the components of SQL Alerts work.
– Knows how to setup and review ping logs.
– Familiar with the installation/update process for company products.
– General understanding of IIS and verifying services are functional.
– High level understanding of load balancers and how they interact with our services.
– Can narrow down long running queries and blocks.
– Understands web.config files and how to safely modify them.
– SQL performance plan review and index optimization.
– Excellent communication skills (C1).**Nice to have**:– Knows how to do basic and complex API troubleshooting.**Why you will love working with us**:– WFH/WFA and available workplace office space if preferred
– Private medical, dental and life insurance
– Additional vacations per work anniversaries
– Birthday day off
– 3 sick leaves paid per year
– Certification Reimbursement
– Substantial referral bonuses
– Welcome bonus
– Mental Health days off
– Employee Solidarity Association
– A value-based culture where opportunities to learn are endless
Ubicación: Heredia
Fecha del trabajo: Wed, 25 Sep 2024 22:26:47 GMT
