Overview

Título del trabajo: J28832 – Customer Service Representative

Compañía: Vdart Inc

Descripción de funciones: Overview **Role: Customer Service Representative (HTD)** **Duration: Contract** **Location: Santa Ana, San Jose, CR**
– A Customer Service Representative takes calls from customers answering questions or addressing any concerns they may have.
– Their duties include handling many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems.
– In this role you will be responsible for Service Level Agreement (SLA) compliance, Process compliance, customer interactions, knowledge management to meet the client goals.
– You will be working for Infosys on behalf of our partners as frontline staff supporting our clients by delivering a high-level customer experience.

**Qualifications**

Academic Employee Relations Analyst

**Basic**
– **High School Diploma or GED Equivalent.**
– **Strong command in English Language, B2+ minimum (BELT)..**

**Preferred Experience In**:

– Answering or making calls to Customers to support them on their needs or queries.
– Handling complex situations or escalation calls.
– Explaining possible solutions to ensure that customers feel valued and supported through active listening.
– Engaging with irate customers to diffuse tense situations.
– Working with KPIs and striving to exceed them to delight customers.
– Sales pitch and recommendations for products or services that may better suit client needs.
– Learning and innovation through training and continuous improvement sessions.

**Additional Skills and Competencies**:

– Customer focused: Having a passion to provide an exceptional service to clients by exceeding expectations.
– Confident telephone manner with strong communications skills.
– Positive attitude: seek a positive side to every situation, being proactive both in thought and action.
– Integrity: Ability to handle confidential information displaying values that enable decisions to be made in a fair and honest manner.
– Quick Thinker: Having the ability to interpret and respond to information using logical thinking to provide an appropriate and timely response.
– Team Player: resourceful, with the ability to work collaboratively with leaders and the wider team.
– Experience promoting and/or selling products and services to fit the needs of each client.
– Strong attendance, performance and adherence to policies are essential for this role.
– PC Skills: You are comfortable using computers and can easily navigate several different systems or programs.

Ubicación: San José

Fecha del trabajo: Sun, 07 Jan 2024 23:14:11 GMT