Overview


Título del trabajo: ITS Support Mgr II, IT Services

Compañía: Amazon

Descripción de funciones: DESCRIPTION

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.
The IT Services organization that supports this growth through the implementation of technology solutions including: desktop productivity tools, systems and network infrastructure, and HR/financial systems, and company-wide technology programs such as website availability and latency.

Corrections Advisor – Corrections Advisor IV (CARSI – Costa Rica)

Amazon is searching for a proven and established leader to manage an IT Support team. This leader will be responsible for IT service delivery for corporate, R&D, and development center expansions and operations. This leader will be responsible to drive standardization and communication in the region and tie into IT Services initiatives, owning the needs of the internal customers.

Key job responsibilities

  • Directly manage a team, building an organization that can support and sustain regional growth and customer need.
  • Working closely with engineering and other operations teams to incorporate customer feedback and address key support and usability concerns for customers throughout the region.
  • Maintaining very high customer satisfaction and a consistently great work experience for all Amazonians, regardless of location.
  • Effectively defining/analyzing metrics to drive team behavior in pursuit of goals.
  • Working effectively in a cross-functional environment with legal, technical, senior management teams and site leadership.
  • Traveling occasionally to meet with remote staff and customers.
  • Developing and holding to Operational Excellence metrics, diving deep into the details and data to understand how our customers interact with our services and infrastructure

A day in the life
IT Services values diversity of thought and wants to grow through hiring people from a wide range of backgrounds, cultures and experiences, allowing us to continue to innovate for complex problems. If you’re interested in helping us shape our journey and being part of the team, then please apply to find out more.
Internal job description

We are open to hiring candidates to work out of one of the following locations:

Heredia, H, CRI

BASIC QUALIFICATIONS

– 5+ years of developing a team of technical professionals across multiple locations experience
– 2+ years of leading technology teams as a information technology operations manager experience
– Bachelor’s degree, or 4+ years of professional or military experience
– Knowledge of Linux or Unix systems administration

PREFERRED QUALIFICATIONS

– Knowledge of hardware architectures
– Experience with system management tools and client/server environments

Ubicación: Heredia

Fecha del trabajo: Wed, 28 Feb 2024 02:49:32 GMT