It Support Specialist (Ver Puesto)

  • Tiempo Completo
  • Cartago

Empresa De Parque Industrial Zeta- Cartago

Título del trabajo: It Support Specialist (Ver Puesto)

Compañía: Empresa De Parque Industrial Zeta- Cartago

Descripción de funciones: Acerca de la vacante Funciones del Puesto *Able to work closely with the IT department in a multisite company (GERMANY/ USA). *This position may also offer the possibility to provide support for our subsidiaries in the Germany and USA. *Work across various platforms/operating systems, ERP systems (SAP ? S/4HANA), web-based and client/server application systems. *Help control by monitoring system processes, working to resolve system issues and following established escalation procedures as required. *Monitor, execute and support the operations installation of new software releases/updates by providing high-level technical guidance to operations personnel. *Troubleshoot and isolate incidents with solvency in diagnose problems with applications, communications, operating systems and network infrastructure. *System and Application administration. *Maintain controls and organizes inventory of network and workstation hardware and software updates. *Guarantee the security and privacy of computer networks and systems. *Analyze, report and act upon/resolve alerts generated by the monitoring tools. *Act as first line of contact for all Trouble Ticket issues, and maintain the systems running for all internal customers. *Follow-up on change requests, facilitation of maintenance via internal procedures. *Write reports and maintain systems utilities to ensure ?network knowledge? protected and available to IT Management in GE. *Excellent diagnostic and troubleshooting skills, problem solving, and an ability to learn quickly. Requisitos del Puesto *Bachelor?s Degree in Computer Science or Information Systems Management. A combination of education, technical education, and relevant experience will be considered. *Desirable knowledge in the following systems: VMWare ESX, Veeam Backup & Replication AND MS-SQL Server. * Preference living around Cartago. Experiencia Deseada *Minimum 2 years of relevant professional experience in the areas of application support, technical customer support.*2+ years of experience in the configuration, installation, and troubleshooting of WINDOWS and LINUX. Habilidades Deseadas *Excellent written and verbal communication skills. *Strong sense of personal accountability with the ability to work independently *Have an analytical approach to problem solving *Excellent time management and organizational skills * Be able to work under pressure *Ability to work on call during weekends occasionally

Ubicación: Cartago

Fecha del trabajo: Fri, 21 Apr 2023 22:26:58 GMT



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