It Support Specialist

Título del trabajo: It Support Specialist

Compañía: Empresa De Parque Industrial Zeta- Cartago

Descripción de funciones: **Acerca de la vacante**: **Funciones del Puesto**: – Able to work closely with the IT department in a multisite company (GERMANY/ USA).

– This position may also offer the possibility to provide support for our subsidiaries in the Germany and USA.

– Help control by monitoring system processes, working to resolve system issues and following established escalation procedures as required.

– Monitor, execute and support the operations installation of new software releases/updates by providing high-level technical guidance to operations personnel.

– System and Application administration.

– Maintain controls and organizes inventory of network and workstation hardware and software updates.

– Guarantee the security and privacy of computer networks and systems.

– Analyze, report and act upon/resolve alerts generated by the monitoring tools.

– Act as first line of contact for all Trouble Ticket issues, and maintain the systems running for all internal

customers.- Follow-up on change requests, facilitation of maintenance via internal procedures.

– Write reports and maintain systems utilities to ensure ‘network knowledge’ protected and available to IT Management in GE.

– Excellent diagnostic and troubleshooting skills, problem solving, and an ability to learn quickly.

**Requisitos del Puesto**:

– Bachelor’s Degree in Computer Science or Information Systems Management. A combination of education, technical education, and relevant experience will be considered.

– Desirable knowledge in the following systems: VMWare ESX, Veeam Backup & Replication AND MS-SQL

Server.- Preference living around Cartago.

**Experiência Deseada**:

**Habilidades Deseadas**:

– Excellent written and verbal communication skills.

– Strong sense of personal accountability with the ability to work independently

– Have an analytical approach to problem solving

– Excellent time management and organizational skills

– Be able to work under pressure

– Ability to work on call during weekends occasionally

**Otros detalles**:

**Area del Puesto**:

Cómputo / Informática

**Ubicación del Puesto**:

Arenilla, Cartago, Costa Rica

**Nível Académico**:

Licenciatura

**Nível de Cómputo**:

Analista de Sistemas

**Idiomas**:

**Inglés**: 90%

Ubicación: Cartago

Fecha del trabajo: Fri, 16 Jun 2023 22:08:45 GMT


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