
Now Digital Talent
Título del trabajo: IT Support Agent
Compañía: Now Digital Talent
Descripción de funciones: Job Description:IT Support Technician
We are seeking an IT Support Technician to troubleshoot and implement technology solutions that meet end-user business needs in a frontline, on-site role.Responsibilities:
This on-site position involves a variety of tasks, including but not limited to:
- Assembling equipment (Rollouts).
- Relocating equipment between floors and buildings.
- Installing equipment at workstations.
- Replacing monitors and/or telephones at customer locations.
- Providing basic technical support for EUC (End-User Computing) needs on-site.
Key Duties:
- Diagnose and troubleshoot Level 1 issues related to personal computer hardware, software, and peripherals.
- Respond to help desk inquiries and user requests regarding computer systems.
- Acknowledge user requests within defined service levels.
- Create and manage service tickets, ensuring accurate and detailed documentation.
- Maintain user information and support documentation.
- Ensure timely resolution of customer requests via the ticketing system.
- Contribute to meeting the organization’s Service Level Agreements (SLAs).
Required Skills and Qualifications:
- Strong ability to develop business relationships and communicate effectively with users.
- Basic troubleshooting skills for hardware and software issues.
- Foundational knowledge of network, server, and desktop administration, including installation, upgrades, tools, and techniques.
- Customer service skills to effectively address user difficulties with PC-based tools and products.
- Ability to meet the physical requirements of general office tasks.
- Proficiency in English (both written and verbal).
Required Skills:Peripherals Floors Workstations BASIC Computer Hardware Buildings Technical Support Troubleshooting Administration Documentation Software Customer Service Business English
Ubicación: San José
Fecha del trabajo: Wed, 20 Nov 2024 02:43:23 GMT
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