Sapindex
Título del trabajo: IT Service Desk Support – 100% remote (part time)
Compañía: Sapindex
Descripción de funciones: IT Task: Resolve Connection Issues: Users frequently encounter various connection problems, such as issues with Wi-Fi, passwords, or even those related to their internet service provider. In such cases, I guide them through troubleshooting steps via a call, including assisting them with the installation of Remote Desktop to facilitate remote support. Install Programs: Although I do not have direct access to install programs on users’ devices, I provide them with a webpage where they can download all the necessary software. I ensure that they have clear instructions and support throughout the installation process to avoid any complications. Restore Deleted Folders from Network Drives: When users need to restore deleted folders from network drives, I escalate these cases to FCE support. I ensure that the issue is documented thoroughly and follow up with FCE support to guarantee a timely resolution. Delete or Move Profiles from One Virtual Machine to Another: For tasks involving the deletion or transfer of profiles between virtual machines, I refer these cases to FCE support. I coordinate with FCE support to ensure that the profiles are moved or deleted efficiently and securely, minimizing any disruption to the users. Update Programs: I coordinate with FCE to update the single Windows image that is deployed across all virtual machines. This involves planning and scheduling updates to ensure that all virtual machines are running the latest software versions without causing significant downtime for users. Access to AGS, Virtual Machine, VPN, or Network Drives: If users inquire about access to AGS, virtual machines, VPN, or any network drives, they need to be redirected to the Admin for assistance.RequisitosTimezone: America/Los_Angeles English Level: C1 – Advanced Expected quantity of hours a day: 4-5hs (part-time position) Bulk of tickets are generated on the followed quantity of hours a day: 4-5hsing times: 9-11am & 5-8pm PSTBeneficiosCompetitive salary (USD) Freelancer contract (full-time) Long-term project (3 months + 1 year) Autonomy and the opportunity to suggest and promote new opportunities Personalised career development, allowing you to decide where you want to go. Apply or send your CV to jobs@sapindex.es and be part of this exciting project!
Ubicación: San José
Fecha del trabajo: Thu, 10 Oct 2024 00:56:54 GMT
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