Hr Help Advisor

Título del trabajo: Hr Help Advisor

Compañía: Coca-Cola

Descripción de funciones: The Customer Care Specialist maximizes the value of HR Services and Operations by providing world-class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on-demand data, such as Verification of employment letters and specific reports, for active and former Coca-Cola employees.**What you´ll do for Us**
– Provide world class support for active and former Coca-Cola employees, serving as the main point of contact for HR processes as payroll, benefits, workday or policy inquiries and other HR related requests
– Determine and provide accurate first contact Resolution and key on demand data when necessary
– Ensure the best customer experience by managing our associates’ cases from end-to-end and anticipating future possible questions
– Add value by actively identifying process improvements, proactively raising missing or incorrect information that needs to be optimized, making sure these gaps are properly logged.
– The proper usage of all available tools and an appropriate case management
– Be responsible for all cases assigned, making sure to follow up with each of our vendors and teams involved, to provide exceptional service and to meet the established resolution time
– Keep a constant and proactive communication with our partners from different teams
– Be responsible for your career and development, identifying growth opportunities and working with your manager on your development plan, combining self-awareness, action and intentionality.**Technical Skills**
– Human Resources Experience (preferable)
– Customer-centric mindset
– Experience interpreting data and drive Customer value
– Strong customer service skills
– Good at task/time management and following up on outstanding items
– Strong problem-solving and analytical skills
– Strong communication, oral, written, listening and interpersonal skills
– Ability to work well with other team members, and assist in achieving team goals, foster trust, actively work to continuously improve self, and demonstrate commitment to the organization
– Ability to develop networking and collaborate with other departments and stakeholders.
– Ability to manage in a virtual working environment, fully utilizing technology and communication tools
– Spanish 100%
– English 90%
– French 90% (preferable)

Ubicación: San José

Fecha del trabajo: Fri, 01 Nov 2024 23:53:11 GMT


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