Overview


Título del trabajo: Heredia Email Support Representative (On Site)

Compañía: Foundever

Descripción de funciones: About Us

Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.

Assistant Professor - College Counseling And Student Affairs

Job Summary

Objective:

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully. To help customers by providing technical assistance, rostering support, product guidance, and training to customers.

Primary Job Responsibilities

Requirements:

  • Fluent in verbal and written English High Proficiency level (85 %>). (must)
  • Schedule Flexibility. (must)
  • Mid to Advanced Excel knowledge. (must)
  • At least 6 months of customer service experience (must).
  • Previous Experience in EdTech rostering support
  • Experience with educational software
  • Working knowledge of MS Office applications. (Outlook, Word, PowerPoint, Excel.)
  • Ability to talk and type during a call.
  • Excellent Customer service skills.
  • Collaboration & Teamwork.
  • Proactive

Responsibilities

  • Provide customer support and technical issue resolution via email, phone, LiveChat, and other electronic media
  • Provide guidance/training to customers in the use of all online products
  • Troubleshoot issues, determine cause, provide resolution and/or workaround, and document activity
  • Respond to email-based support tickets to meet a target SLA of 24 hours.
  • Navigate various data platforms (Clever, ClassLink, Infinite Campus, etc.) to troubleshoot data feed issues.

Skills/Knowledge/Abilities

Education

Associates

High school diploma or equivalent

Ubicación: Heredia

Fecha del trabajo: Wed, 06 Mar 2024 23:14:54 GMT