Overview

Título del trabajo: Gpa Applications Support Analyst – C09

Compañía: Citi

Descripción de funciones: The Application Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services. Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Accounting departments, and source systems. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:Perform inbound and outbound files monitoring and perform integrity validation reportsInform to Finance departments on encountered integrity breaksFollow up and inform to technology partners and customers on file feeds SLA breachesAct as a maker on process scheduling in the system based on processes calendarMaintenance of processes calendars and keep activities updated on a timely mannerProvide regular status updates for all customer requestsServe as primary liaison among Production Support, Financial and Accounting departments, and source systemsSupport and execute activities for User Acceptance Tests as required by the customersWork on multiple automation projects in parallel focusing on continued delivery of day-to-day activitiesFulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Available to works with shift on Weekend.Qualifications:1 to 2 years of previous relevant experience. related to technology or operations.Proficient in Microsoft OfficeGeneral knowledge of client reporting across the industry and our competitorsWorking knowledge of SQL environments and database queriesProven organization and time management skillsDemonstrated problem-solving and decision-making skills, proactivityConsistently demonstrates clear and concise written and verbal communication skillsBachelor’s degree/University degree or equivalent experienceIntermediate/advanced EnglishKnowledge on UFS (optional)Job Family Group: TechnologyJob Family:Applications SupportTime Type:Full time

Ubicación: Heredia

Fecha del trabajo: Sat, 06 Jan 2024 23:52:51 GMT