French – English Or Italian – English Customer

Título del trabajo: French – English Or Italian – English Customer

Compañía: Pts Consulting Services

Descripción de funciones: We’re Hiring!! **PTS Consulting Services** We are looking for certified people who speak English and Italian or English and French, to work in the Call Center on site, located in Heredia.

**Requirements and Skills**:

– Previous experience in a customer support role
– Track record of over-achieving quota
– Strong phone and verbal communication skills along with active listening
– Familiarity with CRM systems and practices
– Customer focus and adaptability to different personality types
– Ability to multi-task, set priorities and manage time effectively
– High school degree
– Certification in French or Italian

**Responsibilities**:

– Manage large amounts of inbound and outbound calls in a timely manner
– Follow communication “scripts” when handling different topics
– Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
– Seize opportunities to upsell products when they arise
– Build sustainable relationships and engage customers by taking the extra mile
– Keep records of all conversations in our call center database in a comprehensible way
– Frequently attend educational seminars to improve knowledge and performance level
– Meet personal/team qualitative and quantitative targets

**Location**:
Heredia, Costa Rica

**Salary**:
1,000,000 CRC per month

**Salary**: ¢750,000.00 – ¢800,000.00 per month

Ubicación: Santa Cruz, Guanacaste

Fecha del trabajo: Tue, 17 Jan 2023 23:25:37 GMT


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