Facility CMMS System Analyst

Título del trabajo: Facility CMMS System Analyst

Compañía: Jones Lang LaSalle

Descripción de funciones: JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The CTI/SIM-T System Administrator is the key interface between end users and the system used to connect to problem resolver groups. This role will act as the GREF Governance/Compliance/Operations expert for all things CTI / SIM-T including:

• Proper set-up and execution of ticket management resolver groups (RG)
• Create new resolver groups, when requested
• Work with FM teams as new buildings come online to ensure routing is set up
• Work with GREF leadership to ensure routing is accurate, especially in regions with active Help Desks
• Regular and timely maintenance to ensure accuracy in CTIs, routings, and SLAs
• Proper retirement of RGs
• Monthly audit of deprecated buildings – remove routings and resolver groups
• Support training and comprehension of the tool SIM-T, as well as, its features, capabilities, and limitations
• Assist with ticketing training for teams moving into ticketing, so they understand how CTIs relate to ticketing and why they are important
• Manage and track KNet courses specific to SIM-T and RG management for completion and updates
• Be the main POC for all data request that will be sourced from SIM-T, RGs, CTI
• Conduct audits within program cadence to ensure compliance and identify opportunity to improve or alter KPI based of audit summary.
• Work with GREF leadership to update and streamline CTIs and remove inactive CTIs
• Assist with GREF Resolver Group baseline push
• Assist GREF RIVER team with routings for existing and new workflows
• Assist GREF RIVER team with broken tickets – check for lack of routing
• Manage GREF FINOPS ADMIN queue
• Define quality standards for CTIs including protocols, governance and best practices

Requirements

• Fluency in English is required
• Excellent written and verbal communication skills
• Extremely detail oriented
• Solid organizational and time management skills and a capacity to prioritize in a complex, fast-paced environment
• Strong interpersonal skills, a natural collaborator, proactive, and able to challenge assumptions
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done

Location:On-site –Belen, CRIJob Tags:GREFIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Ubicación: Belén, Heredia

Fecha del trabajo: Fri, 25 Oct 2024 05:51:45 GMT


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