Equifax
Título del trabajo: End User Support Technician – Junior
Compañía: Equifax
Descripción de funciones: **In this role, you will be able to provide remote technical support to the organization’s internal associates for their Windows and Mac laptops, printers, mobile phones, and other devices!****What you’ll do**:- **Provide support from 10:00 pm to 5 am, Sunday to Thursday (no transportation is available for this shift)**- Taking inbound calls from customers, as well as doing callbacks when needed.- Working on tickets from the Self-Service portal when it is required by the Supervisor (back-office work).- Recording technical issues and solutions via ticketing system in Service Now, and in other files such as Google sheets.- Collaborating to create troubleshooting documentation and runbooks.**What experience you need**:- English level B2 / C1- Technical school degree, Associate’s degree, bachelor’s degree, or equivalent experience**What could set you apart**:- Excellent communication and customer service skills(verbal and written)- Working knowledge of Win 10, macOS 10.12-10.14, iOS, Android- Strong troubleshooting and problem-solving skills- Good problem-solving, analytical, and team-working skills- CompTIA A+and/or Microsoft certification is desirable, but not required**We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.****All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Ubicación: Heredia
Fecha del trabajo: Thu, 18 Apr 2024 22:01:41 GMT
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