
VMware
Título del trabajo: Digital Channels, Sr Specialist – Opportunity For
Compañía: VMware
Descripción de funciones: **Digital Channels Support Manager, Scale & Operations** **Why VMware?**
Someone who can drive continuous improvement of our support model and business processes will excel in this position. They will deliver rapid and detailed response to help center issues and work in coordination with peers and colleagues across the globe. This role will also analyze and identify the root cause of issues while recognizing trends for future learnings and improvements. Being a good communicator and collaborator is a must! Requiring someone who can work on their own initiatives as well as follow team directives. It is essential that this individual be a great teammate as well as a strong individual contributor. Working in an autonomous fashion with self-management of time.
**Success Factors**
– BA/BS degree with 5+ years of proven track record in customer service and web production experience in fast-paced environments
– Experience working on content management systems such as Adobe Experience Manager, Drupal and WordPress
– Fast learner, self-motivated with high attention to detail
– Must be detail-oriented and demonstrates good judgement in analyzing information to make decisions
– Excellent troubleshooting and issue resolution skills
– Ability to work independently, as well as in a team environment
– Team oriented self-starter who thrives in a fast-paced dynamic environment with excellent customer relationship skills
– HTML/CSS experience recommended
**What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**
– Provide superior customer support as the first response to our users via our help platform.
– Collaborate on workflow design of support model – including enhancements to overall process for efficiency. I.e., templates/automated responses.
– Assess, respond, resolve, and follow up on issues with all users in a timely manner.
– Perform ongoing site-wide auditing, focusing on Source capabilities.
– Act as a liaison between internal business units and development teams when needed.
– Conduct live training sessions on new enhancements and features.
– Create and update user guides as needed and in partnership with channel leads.
– Communicate regularly with channel teams to ensure content and processes are maintained at a high-level of accuracy and relevance.
– Participate in user acceptance testing of new features across channels as needed. Reporting bugs and defects.
– Provide strategic input to enhance platform based on user feedback and trends.
**Where is this role located?**
Remote: this role may be fully remote.
**What are the benefits and perks of working at VMware?**
– Employee Stock Purchase Plan
– Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
– Generous Time Off Programs
– 40 hours of paid time to volunteer in your community
– Rethink’s Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
– Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
– Wellness reimbursement and online fitness and wellbeing group classes
– We are looking for a Business Development Representative to be responsible for pipeline generation for the VMware Network & Security sales team
**This job requisition is not eligible for employment-based immigration sponsorship by VMware.**
**Category **:Marketing
**Subcategory**:Marketing
**Experience**:Manager and Professional
**Full Time/ Part Time**:Full Time
**Posted Date**: 2023-04-28
Ubicación: Heredia
Fecha del trabajo: Thu, 08 Feb 2024 23:23:00 GMT
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