Overview
Título del trabajo: Daas/ Pc&P Global Deal Consultant
Compañía: HP
Descripción de funciones: **Job Summary**
– This role is responsible for managing operational business relationships with accounts, optimizing strategies, and serving as a point of contact for customers/partners for operational issues. The role participates in contract negotiations, works towards process improvements while supporting project/account teams, and identifies risks and challenges. The role gathers customer feedback, manages records of customer interactions, and prepares reports for senior management.**Responsibilities**
– Manages the operational business relationship with mid-sized to large accounts while supporting project and account teams in designing customer solutions and optimizing operational processes.
– Analyzes account financials to develop financial strategies to maximize profitability and ROI for both the organization and the customer.
– Acts as a point of contact for customers and/or partners for operational issues, concerns, and escalations.
– Identifies process gaps, advocates for process improvements, and implements changes to enhance operational efficiency and customer satisfaction.
– Prepares presentations and reports for senior management and key stakeholders, outlining the status of strategic accounts, financial performance, and operational excellence initiatives.
– Participates in negotiations for contracts and agreements with key customers or partners to ensure that terms are favorable and aligned with the organization’s objectives.
– Develops strategies for gathering, analyzing, and acting on customer feedback to improve customer satisfaction and loyalty.
– Maintains detailed records, documentation, and reports related to customer interactions, operational processes, and project progress in adherence to all relevant regulations and standards.
– Identifies and manages risks associated with customer accounts and operational processes to ensure business continuity.
– Stays updated with the latest industry trends and technological advancements while guiding junior team members in navigating day-to-day challenges.**Education & Experience** Recommended**
– Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
– Typically has 4-7 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field or an advanced degree with 3-5 years of work experience.**Knowledge & Skills**
NA**Cross-Org Skills**
– Effective Communication
– Results Orientation
– Learning Agility
– Digital Fluency
– Customer Centricity**Impact & Scope**
– Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.**Complexity**
– Responds to moderately complex issues within established guidelines.**Disclaimer
Ubicación: Heredia
Fecha del trabajo: Fri, 23 Aug 2024 22:19:55 GMT
