
National Instruments
Título del trabajo: Customer Service Representative (Pipeline)
Compañía: National Instruments
Descripción de funciones: Job Description:We are continually looking for the best talent to join our amazing teams.This is a pipeline requisition for potential future openings. It does not indicate that a job opening currently exists at NI for this position. So, you might not hear from us right away.The Customer Service Representative will be part of our Americas Shared Services Center in Costa Rica, providing services & support to our customers within America’s region. Representatives will be responsible for processing customer orders and product returns, quotations, handling inbound customer calls, and providing administrative sales support required for delivering a high-quality customer experience. Career growth opportunities on this team will include people management, quality management, and workforce management, Sales related roles as well as other opportunities within the Share Service Center.RESPONSIBILITIES:
- This position will be for front line or back office, depending on the level of expertise.
- Understand and interact with a variety of NI departments, processes, and applications to support customer needs.
- Support sales opportunity management for broad-based customers by fulfilling customer requests or escalating to the right path as needed.
- Basic treatment understanding of broad-based customers throughout the sales and post-sales cycle.
- Provide optimal customer experience by effectively resolving customer issues promptly.
- Process customer standard and non-standard orders and quotes transactions from multiple sales channels with consistent speed and accuracy using Oracle Order Entry application, SalesForce, Outlook, and other internal business applications.
- Timely follow up with customers on pending actions to help them complete their transactions via phone and email.
- Support standard and non-standard customer inquiries regarding order process creation or modification, product availability, services delivery, repair status, or other information regarding their accounts via phone or email.
- Assist the Sales team throughout the buying cycle by providing transactional support and information related to the customer’s purchase process.
- Create and manage Customer data record within Oracle application before transferring customer calls to Tech Sales and Support to ensure proper data integrity of our Customer records.
- Handle inbound customer service calls for standard and non-standard orders or quotes processing from customers based in the US or other countries within the Americas Region.
- Asses and route inbound customer calls related to Sales, Technical Support, post-sales support, direct transfers, and miscellaneous inquiries from customers based in the US or other countries within the Americas Region.
MAJOR CHALLENGES:
- Deliver a consistent customer experience across all channels.
- Understand customer expectations and know-how to exceed them.
- Deal with various situations related to the company and determine the functional area to solve them.
- Partner with various teams and functions to deliver a customer effortless experience.
REQUIREMENTS:
- Technical High School degree or actively studying a university career (review the related careers in the following line).
- University bachelor’s degree completed or technical careers. (Possible careers: Engineering, Business Administration, Human Recourses, Accounting, Finance, Marketing, Psychology, Education)
- Preferred: Understanding of KCS methodology or other knowledge management methodologies.
- Preferred: Expertise in Account Management and differentiated account treatment strategy.
- Between 2-3 years of experience in Share Service Centers.
- Ability to work Full-time, but flexible, 8-hour between department hours of 7 am to 7 pm CST Monday-Friday. Availability to work overtime as business needs require.
- Advanced English level to ensure excellent reading, writing, and verbal communication skills (B2+).
- Must be able to communicate effectively with customers from the United States regarding their product orders, service, and other customer inquiries about their account. Proficient in computer usage and a variety of basic
- skills.
- Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.
- Effective time management skills and a self-starter attitude.
- Ability to handle multiple duties and tasks that must be completed on time to meet defined service levels.
- Ability to take ownership of customer needs and demonstrates initiative.
- Demonstrates aptitude for learning new business applications and enterprise software.
- Demonstrates aptitude for and interest in learning / improving processes.
- Oracle order entry and application experience a plus.
#LI-SU01About Us:Why NI?There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.: We’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.: What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.: With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.We’ve long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.Are you up for the challenge of helping shape humanity for the next 100 years? If so, let’s get started, and let’s Engineer Ambitiously together.We are changing how we work by offering more flexibility. NI has decided to take a hybrid approach (working both on- and off-site) at an aggregate level. We know that different roles have different requirements, so we’re embracing a full range of options.
Ubicación: Heredia
Fecha del trabajo: Tue, 28 May 2024 22:41:09 GMT
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