Overview


Título del trabajo: Customer Service Representative (French)

Compañía: Straumann Group

Descripción de funciones: **Position Summary**:**Responsibilities**:This position is responsible for, but not limited to, the following:- Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs.- Sets up new accounts and maintains customer master data in SAP.- Answers incoming interactions from Straumann, Neodent, and ClearCorrect customers in a professional, timely manner (focus will be on French speaking customers eg in Quebec)- Provides basic technical support on all Straumann products.- Processes orders accurately and efficiently using SAP.- Problem solve and provide resolution to order and shipping issues.- Accomplishes weekly productivity, efficiency, and satisfaction goals.- Attends and contributes to team and company meetings to stay up to date on relevant information.- Follows safety rules and maintains personal safety and the safety of others, including maintaining a clean and- Read and interprets training documents, safety rules, operating manuals, maintenance instructions, and procedural documents.- Completes training required for this position.- Other duties as assigned.- The responsibilities listed herein are not intended to be a comprehensive list of the duties and responsibilities of the position. The duties and responsibilities may change without notice._**Management Responsibilities**:This position manages the following positions: None**Physical Attributes**:- Type on a computer keyboard, using a computer mouse and monitor for up to 8 hours at a time.- Sit at a desk for approximately 8 hours per day while using a computer and phone.- Observe and respond to warning signs and signals within all areas of the company.**Work Environment**:- Work is performed primarily in an office environment.- Noise level in the work environment is usually quiet to moderate.**Customer Service Representative****Minimum Qualifications**:- 1+ years of experience providing customer services or support.- High School diploma or equivalent- Fluent in French- Fluent in English**Preferred Qualifications**:- Prior dental experience preferred.- Ability to work in a fast-paced, team environment.- Strong interpersonal and written communication skills.- Excellent customer service skills.- Prior sales experience a plus.- Basic computer skills including PC, Microsoft Office including Word, Excel, and PowerPoint.- Ability to read and interpret training documents, safety rules, and procedural documents in English.- Ability to speak with and deal with a wide variety of customers and positively provide solutions.- Demonstrated ability to work in a fast-paced team environment and collaborate well with others.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.**Employment Type**:Full Time**Alternative Locations**:Costa Rica : Heredia**Travel Percentage**:0 – 10%**Requisition ID**:13922

Ubicación: Heredia

Fecha del trabajo: Tue, 04 Jun 2024 22:20:57 GMT