Qualfon
Título del trabajo: Customer Service [Beauty – Part Time]
Compañía: Qualfon
Descripción de funciones: Qualfon Costa Rica is actively hiring Customer Service Representatives. The ideal candidate gives a service experience that exceeds expectations and make it easy for the customers to be ambassadors of our brand.
In this role, the employee takes calls, chats or emails from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound calls, chats or emails from customers, listening to customers’ needs or issues and providing helpful solutions to their problems.
OUR MISSION
Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
- Further your education and earn a college degree through Qualfon University program
- FREE access to personal and professional support through the Qualfon care coaches’ program
- Medical, dental. vision benefits and life & accident insurance
- Competitive wages
- Opportunities to earn additional income through incentives
- Paid time off
- Paid training
- Employee discounts
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
- Qualfon is dedicated to ensuring all team members have Fun@Work!
KEY RESPONSABILITIES
- Researches and resolves all customer inquiries and requests coming via inbound calls, e-mails, or chats.
- Provides customer education about devices, user interfaces, troubleshooting steps, and policies in a timely manner.
- Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome.
- Performs advanced hardware troubleshooting including installation and wiring support.
- Provides advanced support regarding systems and applications.
- Adheres to the internal compliance policy and guidelines established by Qualfon and the client.
- Documents technical customer issues into notes that are consumable by other users.
- Follows up with customer needs and team lead requests.
- Cooperates with special projects.
QUALIFICATIONS
- Advanced English Speaker. Fluent in verbal and written English 85% / B2
- Excellent customer service skills
- Strong conflict resolution skills
- Attention to detail
- Communication and interpersonal skills
- Proficiency in MS Office
- High School Diploma
- Call center experience (preferred)
- Understanding of beauty products and skin care is a plus
WORK FROM HOME REQUIREMENTS
- Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)
- Operation system – Windows 10 or newer
- Webcam-Video available
- The computer must have at least 4GB of RAM and a Processor speed – i3 4th generation or better
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- Upload speed of 3Mbps; Download speed of 10 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
- All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
EMPLOYEE BENEFITS
- Costa Rica mandatory benefits.
- Scholarship program at Qualfon University (Rochat School of Business).
- Care Coach program.
- Free access to online learning platforms (LinkedIn and Coursera).
- Medical benefits through MediSmart for full-time employees.
- Competitive wages plus bonus.
- Opportunities to earn additional income through incentives.
- Values-driven organization.
- USD salary & Referral bonus
Ubicación: Heredia
Fecha del trabajo: Tue, 08 Aug 2023 23:52:59 GMT
Por favor, para solicitar este trabajo visita jobviewtrack.com.