Overview
Título del trabajo: Customer service agent chat support Full time on site with option wfh
Compañía: Concentrix
Descripción de funciones: Key ResponsibilitiesEngage with customers via chat to address inquiries, resolve issues, and provide support for our products and services.
Deliver prompt and courteous responses while maintaining a professional tone.
Escalate complex issues to appropriate departments for resolution.
Maintain accurate records of customer interactions and transactions.
RequirementsProficient in English at B2 level or higher.
Proven experience in customer service, particularly in chat support.
Excellent typing and multitasking skills.
Ability to adapt to different communication styles and customer needs.
Flexibility in working hours with the option for occasional remote work.BenefitsCompetitive salary with performancebased incentives.
Comprehensive benefits package including health insurance and retirement plans.
Opportunities for career advancement and professional development.
Supportive and inclusive work environment.
Join our team and be part of a dynamic company that values customer satisfaction and employee growthConcentrix Costa Rica is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Ubicación: San José
Fecha del trabajo: Sun, 28 Jul 2024 05:30:12 GMT
