Customer Care Specialist Shipping and Billing Account Heredia

Título del trabajo: Customer Care Specialist Shipping and Billing Account Heredia

Compañía: Concentrix

Descripción de funciones: Shipping and Billing AccountWEEKENDS OFF JOIN US as Shipping Advisor, Heredia, UltraPark1.Candidate ProfileBPO experience At least 3 months in previous Call center taking calls
Highschool diploma
Advance English level B2
Must reside in Heredia Alajuela
Be able to work on site Ultra Park I
Monday to Friday schedule
Morning shifts onlyEssential FunctionsCore ResponsibilitiesEnsure service delivered to our customers meets contractual Key Performance Indicator KPIs
Clarify customer requirements probe for understanding, use decisionsupport tools and resources to resolve customer issues that are nonstandardunstructured and require some clarification or conceptual thinking
Listen attentively to customer needs and concerns demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain broad knowledge of client products andor services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products andor services
Track, document and retrieve information in call tracking databaseBenefits2 days off Monday to Friday
FREE Gym
Benefit portal Discounts in hotels, restaurants, universities, etc.
CNX University free online courses
Account bonus

Ubicación: Heredia

Fecha del trabajo: Fri, 08 Nov 2024 04:16:36 GMT


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