Título del trabajo: Consultancy.Business Analyst II

Compañía: Experian

Descripción de funciones: Company Description

About us, but we’ll be brief

Asesor Almacén De Cadena Cartago- Código 26

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

Job Description

The CRM Business Analyst plays a pivotal role working with our Salesforce, Pricing, Product and Sales teams to ensure our Salesforce application is working as expected, managing DocuSign adoption and expansion and conducting additional Salesforce Projects including various MyExperian Portal activities. The CRM Business Analyst will be responsible for maintaining Salesforce Best Practice guides, user access, and Sales engagement when guidance or assistance is necessary. The CRM Business Analyst will gain a thorough understanding of our Salesforce, CPQ, DocuSign, and MyExperian Portal applications in order to address adoption and best practice engagement by our users.

The CRM Business Analyst is an advocate for identified enhancements that drive efficiency and sales productivity. Excellent working relationships with the Sales, Support teams, and other key internal partners are critical to ensure a successful outcome to projects with improved ability to respond to the market faster based on regional control of priorities.

The CRM Business Analyst requires an understanding of our business processes so that they can interpret the business issues and translate them into the technical requirements required to address the situation.



  • Manage CPQ functions including: updating users, approval changes, editing products/prices, adding simple products, and documenting template changes
  • Completing CPQ related cases to resolve identified concerns
  • Facilitate product requirements across Product Marketing, Strategic Pricing, and Sales Operations for implementation to CPQ
  • Maintain and expand working knowledge of current Salesforce, CPQ, and DocuSign functionality to assist with adoption and ongoing guidance
  • Address DocuSign requirements and adoption enhancements
  • Build and Maintain DocuSign templates and provide training to necessary teams utilizing those templates
  • Complete assigned activities related to the MyExperian Portal launch and expansion
  • Work with CRM team to identify additional CRM projects that address the needs of the Sales Teams
  • Develop and communicate Best Practice guidance to user communities


Required Qualifications:

  • Minimum of 2 years of experience with Salesforce applications and knowledge of Experian’s products
  • Excellent communication skills for collaboration across teams
  • Ability to view problems from the perspective of an end user
  • Problem solving skills and ability to interpret business needs to technical solutions
  • Strong communication and influencing skills
  • Strong collaborator and team member
  • Good organizational skills
  • Strong Excel skills

Additional Information

Culture at Experian

Our uniqueness is that we truly value yours.

Experian’s culture, people, and environments are key differentiators. We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering… the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers – Creating a better tomorrow together

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is and it ensures that we live what we believe.

Experian Careers – Creating a better tomorrow together

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact… the list goes on. !

. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and !

Ubicación: Heredia

Fecha del trabajo: Thu, 09 Nov 2023 00:05:45 GMT