Overview


Título del trabajo: Complaints Investigator – Quality Technician I Shift A – Site Coyol

Compañía: Boston Scientific

Descripción de funciones: Additional Locations: Costa Rica-CoyolDiversity – Innovation – Caring – Global Collaboration – Winning Spirit – High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. Complaints Investigator – Quality Technician I Shift A – Coyol What We’re Looking For: Excellent customer service and customer-centered communication skills. Planning and execution applied to the right priority for day-to-day tasks and ability to promptly identify and escalate any conflicts is required. Previous participation in Problem-Solving sessions and understanding of Root Cause Analysis tools and methodologies is highly desirable (Ishikawa, 6M’s, 5 Why’s). Knowledge of Operational Excellence principles, understanding, and previous experience with Process Improvement initiatives is a plus (Kaizen events or other). Perform testing associated with respective QA Laboratories (profficient use of QA laboratory equipment) and correctly record data, write and review reports, and communicate results precisely, promptly and in a timely manner. Identify areas of improvement and participate in continuous improvement projects. Assist with process and equipment qualification activities, as well as perform intermidiate statistical analysis and communicate correclty documented results to teams. Assists and coordinate audit activities. Lead product failure analysis (i.e significant support on CAPA activities) and involve required assistance if required. Initiate and assist in the investigation and disposition of nonconforming materials, designs and/or systems (when applicable) Create, maintain and update data files, databases, spreadsheets and forms, such as the maintenance of the lab´s record file in order to ensure proper record flow, track and monitor department activities. Use documentation systems to research information and generate document changes, as well as use scientific knowledge to read and interpret SOPs and Work instructions in order to perform laboratory tests according to the requirements established in the lab. Assist in developing and qualifying test methods, data sheets, test fixtures, testing equipment, processes and train peers on these areas. (CIS) Conduct complaint investigations as per requirements. Perform preventive maintenance tasks on equipment, classification and organization of measuring equipment (manage supplies inventory requirements) and laboratory instruments typical of a quality assurance laboratory. Also, verify compliance of these task for respective functional unit by week’s end. Take, preserve, analize and provide follow up to units/samples. Use good laboratory practices to ensure accuracy of results. Look for the adequate help when needed and create the communication channels for the required support. Requirements: High School Technical Competency or advanced studies in Quality, Production, Metrology, Electromechanical, Microbiology, Electromedicine, Biotechnology, Industrial. English Level required: 60% or higher, both written and spoken. Desired knowledge: Customer Focus, Quality Oriented, Continuous Improvement. Working hours: Monday to Friday from 6:00 a.m. to 3:30 p.m. Requisition ID: 575874 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Ubicación: Cartago

Fecha del trabajo: Mon, 15 Jan 2024 23:30:46 GMT