Overview


Título del trabajo: Client Technical Support

Compañía: GFT Technologies

Descripción de funciones: **Client Technical Support**:- Aug 15, 2023- Location: Heredia, CR, 40101- Working place: Remote- GFT Technologies SE**About Us and the Role**:Founded in 1987, GFT today has more than 10,000 experts around the world and is present in more than 15 markets to ensure customer proximity. With new operations from Asia to America, we continue on the path of growth on a global scale. Since 10 years ago from Costa Rica we managed North-American clients from Financial, Industry and Insurance fields.As a Client Technical Support, you will play a key role in specific project and will work with local and remote team members, actively works to provide ongoing data analysis, and ensure that client orders are processed accurately and punctually per technical specifications. Provides technical support, troubleshooting and process execution providers.**A Day in this Role**:- Collaborating with internal groups to define process requirements for projects.- Interpreting project specifications and utilizing the most effective approach to produce the desired results accurately and efficiently.- Analyzing client data to validate accuracy and determine next-steps.- Entering or altering program logic to start production process or equivalent actions dependent on computing environment used.- Providing technical support including testing, debugging, troubleshooting, and implementing necessary program changes, updates, or additions.- Monitoring accuracy and completeness of all assigned projects.- Communicate status with team members and end users within client expectations.**The Expertise Requested**:- Minimum 2 years experience in a technical processing environment.- Technical Bachelor’s degree- Programming skills within mainframe and open systems environments. Proficient in SQL Server Management Studio, exposure to JCL and mainframe preferred.- Strong PC skills in MS Office and familiarity with macros and RPA- Strong attention to detail and organizational skills- Excellent problem solving and analytical skills- Ability to work independently- Basic project management skills- Excellent multitasking capabilities- Knowledge of the USPS addressing components**A few reasons why you will love working with us**:- Our Remote Working Policy.- Our Wellness Package and Private Health Insurance.- Our various Committees.- GFT Core values are focus to inclusion and diversity, all qualified applicants will be considered for employment and will go thru a fair recruitment process regardless of their race, religion, gender identity, sexual orientation, national origin or disability status._**Your Journey with us begins here!!

Ubicación: Heredia

Fecha del trabajo: Mon, 01 Apr 2024 22:41:51 GMT