Título del trabajo: Billing Manager – Finance
Compañía: Publicis Sapient
Descripción de funciones: Job Description Publicis Sapient is looking for an experienced Billing and Accounts Receivable Operations Manager to join our team. The Manager role is responsible for supporting our global organization’s revenue by establishing, implementing, and controlling billing cycles and supervising staff. Additionally, the Billing Manager will successfully manage, direct, and monitor billing activities as well as develop new processes to increase the team’s performance and productivity. They will be a problem solver, creative thinker, fast learner, detail oriented, and must also possess the ability to build exceptional relationships with various client facing and internal HQ teams and escalate issues/risks to upper management. Impact: • Responsible for the daily supervision of billing operations staff in Costa Rica. • Responsible for developing specific and measurable metrics to monitor staff and client performance.• Liaison between billing staff, clients, internal teams, and our management team. Acts as a partner to all departments regarding billing questions/concerns and escalations.• Provides training and mentoring to other staff members on all billing procedures. Ensure that all staff are trained to operate the billing system and utilize consistent billing policies and controls.• Regularly create reports and perform analysis for management.• Ensures adherence to company standard operating procedures, financial and process internal controls, and SLAs.• Stays current with legal and regulatory laws and requirements per country and ensure company adherence to those statutory laws.• Oversees daily billing operations by reviewing of daily, weekly, and monthly system reports.• Responsible for being involved in complex domestic and global billing clients; Provide and assure a cohesive full-cycle billing support solution to teams with complex domestic and international invoicing.• Analyze and address billing challenges, implementing strategies to prevent future discrepancies, and identify billing system problems and improvements.• Developing, writing, and updating billing policies, procedures, and guidelines.• Work in conjunction with global revenue operations (GRO) on AR transactions / support during audits.• Understanding of the financial and accounting impacts of billing activity.• Represents the department by participating in meetings across cross-functional groups and sets and drives agendas impacting billing practices and processes.• Performs ad-hoc requests as assigned to maintain departmental functions.Qualifications• 5+ years experience successfully managing high-volume billing portfolios in a fast-paced environment.• Experience in managing a staff and organizing that staff to adequately perform daily functions/workloads.• Experience in a Digital Agency, consulting, or professional services organization.• Expert level of knowledge and experience with direct billing (to include domestic, global, and invoicing portal) for a professional services organization.• Ability to troubleshoot and resolve complex problems.• Excellent written and verbal communication, problem solving and strong analytical skills. • Strong judgment, issues management, and problem analysis techniques. • Strong facilitation, time management, and prioritization skills. • Ability to work independently and take direction well.• Demonstrated ability to balance priorities on simultaneous projects.• Ability to work in different team environments and manage expectations, drive operational excellence and collaboration.• Experience working in a Globally Distributed Model preferred. • Strong skills including Microsoft Office tools, especially excel.• Work experience with SAP billing/AR is preferred.• English proficiency.
Fecha del trabajo: Sat, 06 Jan 2024 23:52:41 GMT