Bilingual Voice Agent, T&E Call Center

Título del trabajo: Bilingual Voice Agent, T&E Call Center

Compañía: TransUnion

Descripción de funciones: TransUnion’s Job Applicant Privacy Notice**What We’ll Bring**:This is a position for a Bilingual English-Spanish Call Center Representative in Costa Rica. The position is remote – WFH Previous experience in a Call Center environment is required. Training will be provided for T&E services and tools**What You’ll Bring**:The Tenant and Employment (T&E) Voice Office Operations Representative is responsible for answering inbound phone calls for all T & E products. The Voice Operations Rep will support customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.- 1-3 years of experience in an operations job role, including inbound voice customer care/support.- Highest level of formal schooling for the specific region (High School Diploma).- Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English- Must be self-motivated and a self-starter.- Demonstrate attention to detail in all work completed.- Proactively works to improve knowledge and adherence to company processes and procedures.- Collaborates well with others in a team-oriented work environment.- Adapts well to change and can adjust priorities as needed.- Displays time management skills.**Impact You’ll Make**:- Maintains a consistently high level of knowledge regarding T&E products, services, and tools.- Understands and consistently demonstrates knowledge of specific T&E business processes when performing all voice operations work.- Maintains a solid understanding of U.S. credit/financial principles and knowledge of USA criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.- Adheres to established processes and procedures when responding to support phone calls.- Works with QA and team leaders to improve individual performance based on feedback and coaching to ensure high-quality work product is delivered to T&E customers and consumers.- Manages individual performance for aux time usage and adherence to schedules.- Performs other duties as assigned.- Must work U.S. business hours in support of U.S. customers and consumers.- Must be open to rotational weekend shifts during U.S. business hours to support U.S. customers and consumers.This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.TransUnion Job TitleRep I, Consumer Operations Support

Ubicación: Santa Cruz, Guanacaste

Fecha del trabajo: Sat, 25 May 2024 22:19:13 GMT


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