Overview
Título del trabajo: Advisor II, Revenue Services Voice Experience
Compañía:
Descripción de funciones: Candidate ProfileRequired Experience
3 months Voice Experience
Minimum level required for this Job High school Diploma
Language Requirements for this Job B2 English
Hiring Locations HerediaHerediaHerediaJob Description
Essential FunctionsCore Responsibilities
Ensure service delivered to our customers meets contractual Key Performance Indicator KPIs
Clarify customer requirements probe for understanding, use decisionsupport tools and resources to resolve customer issues that are nonstandardunstructured and require some clarification or conceptual thinking
Listen attentively to customer needs and concerns demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain broad knowledge of client products andor services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products andor services
Track, document and retrieve information in call tracking database
Ubicación: Heredia
Fecha del trabajo: Thu, 05 Sep 2024 03:31:26 GMT
