Título del trabajo: Advance Networking Engineer 2023

Compañía: Concentrix

Descripción de funciones: Job Title: Advance Networking Engineer 2023 **Job Description**: The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client’s technical products or services by answering questions and solving problems involved in their use.

**Technical Support Engineer**

**Site: Pavas CR4**

– This position will deliver support as a component of Juniper’s maintenance support Services (Program). The TSE’s are in charge of providing technical support for Juniper devices (Routing, Switching, Security and Network Management Security.

– The resolution of a Service Request may include problem isolation, lab replication, solution testing, packet capture, analyzing network traces, perform remote diagnostics and perform remote configuration.

Analista Del Equipo De Revisión Digital Temporal

**What you’ll need to have**

– CCNA completed (version 7 updated)

– Security knowledge

– Must have conditions to work from home

– High School Diploma

– Advance English 90%


– Troubleshoot simple to complex hardware and/or software issues

– Follow appropriate escalation path to resolve technical issues from customers

– Assist external users of the client’s technical products or services by answering questions and solving problems involved in their use.

– Identifies, investigates, and researches user questions and problems, and may refer to technical, professional, or service personnel for follow-up, as appropriate.

– Respond to basic to complex inquiries of a technical nature through case management.

– Handle problem resolution, which may require follow-up and/or escalation to a higher level of expertise.

– Respond to voice mail messages from customers other parties in timely manner

– Make follow up outbound calls to customers, other parties as a part of case resolution process

– Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

– Listen attentively to customer needs and concerns; demonstrate empathy.

– Clarify customer requirements; probe for and confirm understanding of requirements or problem.

– Meet customer requirements through first contact resolution.

– Confirm customer understanding of the solution and provide additional customer education as needed.

– Prepare complete and accurate work and update customer file.

– Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.

– Effectively transfer misdirected customer requests to an appropriate party.

– Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

– Participate in activities designed to improve customer satisfaction and business performance.

– Answer questions independent of decision-support tools.

– Offer solutions to issues that may be non-standard/non-routine and require extensive clarification.

– Maintain broad and in-depth knowledge of client products and services.

– Attend training sessions on new products and/or updates as required

– Assist Technical Support Representative Level 1 with inbound calls /cases as necessary.

– Create and update documentation about issues or possible solutions


CRI San Jose – US Embassy

Language Requirements:

Time Type:

Ubicación: San José

Fecha del trabajo: Tue, 17 Oct 2023 22:43:20 GMT