Account Operations Manager

Título del trabajo: Account Operations Manager

Compañía: HP

Descripción de funciones: **_ Responsibilities: _**
– Manages the operational business relationship of mid
– size to large domestic accounts; serves on account team.
– Conducts and reviews highly complex operational analysis.
– Acts as a point of escalation and collaborates with otherfunctions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
– Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
– Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
– Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
– Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.**_ Education and Experience Required: _**
– First-level university degree or equivalent experience; may have advanced university degree.
– Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.
– Typically 1-2 years of experience supporting large accounts.**_ Knowledge and Skills: _**
– Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
– Developing consulting, negotiation and influence skills.
– Solid understanding of core HP businesses and the revenue cycle.
– Superior research and analytical skills.
– Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
– Demonstrated project management skills such as planning, execution and implementation.
– Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
– Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
– Basic financial and business acumen.
– Ability to identify and implement customer-specific process improvements.

Ubicación: Heredia

Fecha del trabajo: Sat, 06 Jul 2024 22:23:42 GMT


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