Heredia Chat Customer Care Associate (Hybrid)

Título del trabajo: Heredia Chat Customer Care Associate (Hybrid)

Compañía: Foundever

Descripción de funciones: **About Us**Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.**Job Summary**Are you passionate about technology innovation and eager to support cutting-edge health check technology? At Foundever, we’re on a mission to empower individuals to help our customers to optimize their health and well-being. Our innovative services and support are designed to help out global community gain a deeper understanding of their health, lifestyle and sleep quality-pillars we believe are essential for a healthy, fulfilled life.**Requirements**:- **Advanced English Speaker. Fluent in verbal & written English. (85%>) (must)**:- **Full Schedule Flexibility: To work all schedules (weekdays & weekends) (must).**:- **1 year of proven experience in customer service, with focus on live interactions in chat and/or phone channels (must).**:- To adapt to changing policies and guidelines.- To work independently and collaboratively in a fast-paced environment.- Proficient in troubleshooting orders, shipping, and operational issues.- Familiarity with CRM systems and knowledge base tools.- Excellent written and verbal communication skills.- To convey technical information in a clear and concise manner:- To be the voice of the customer, advocate for an experience aligned with the brand.- To share feedback through appropriate channels.- To possess a passion for delivering excellent customer service and a commitment to exceeding customer expectations.- To demonstrate ability to handle challenging customer interactions with professionalism To collaborate with cross-functional teams and contribute to a positive team environment.**Responsibilities****Customer Support**:Resolve customer issues related to purchase, orders, shipping, and warranty with precision.Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues.**Technical Troubleshooting**:Resolve technical issues related to software, hardware, and connectivity with precision.Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues**Customer Interaction**:Deliver premium customer service through both chat and phone channels.Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations.Exceptional verbal and written communication skills. Ability to articulate information clearly and concisely.**Proactive Problem-Solving**:Anticipate and address potential issues, preventing disruptions before they impact the customer experience.Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives.**Product Knowledge**:Maintain up-to-date knowledge of our products and services to effectively assist customers.Contribute to the creation and updating of knowledge base articles for internal and customer reference.**Empathy and Communication**:Demonstrate empathy and active listening skills during customer interactions.Communicate complex concepts in a clear and understandable manner.**Quality Assurance**:Adhere to established quality standards in all customer interactions.Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.

Ubicación: Heredia

Fecha del trabajo: Mon, 20 May 2024 22:55:23 GMT


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